What if we do not want to create any customers, and may initially a dispatcher is creating tickets on customer's behalf? On 8/7/10, otrs-request@otrs.org wrote:

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Today's Topics:

1. Re: RES: Service items is not shown in ticket form (Ferdinandus Rudijanto)

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Message: 1 Date: Fri, 6 Aug 2010 21:01:38 -0700 (PDT) From: Ferdinandus Rudijanto Subject: Re: [otrs] RES: Service items is not shown in ticket form To: Felipe Boquetti de Oliveira Braga , "User questions and discussions about OTRS." Message-ID: <426867.48768.qm@web54108.mail.re2.yahoo.com> Content-Type: text/plain; charset="utf-8"

Thanks a lot. It works.

Best Regards

Ferdinandus Rudijanto Email: frudijanto@yahoo.com

________________________________ From: Felipe Boquetti de Oliveira Braga To: frudijanto@yahoo.com; User questions and discussions about OTRS. Sent: Sat, August 7, 2010 1:36:35 AM Subject: RES: [otrs] Service items is not shown in ticket form

...

From http://forums.otrs.org/viewtopic.php?f=61&t=4779&p=20121:

?please make sure you link services to customer users, or set default services, via Admin > Services?

* the relation between costumer and services is on the section ?Customer Users <-> Services? in the admin panel

____________________________________ Felipe Braga

-----Mensagem original----- De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Em nome de Ferdinandus Rudijanto Enviada em: sexta-feira, 6 de agosto de 2010 14:58 Para: otrs@otrs.org Assunto: [otrs] Service items is not shown in ticket form

Dear all

I'm really new in OTRS. I like this application since it helps to manage the IT problems in my company.

Now I just installed the ITSM modules. I saw new fields are added in the ticket form, e.g. Service and SLA. I added Services and SLAs, but when I create a ticket, I don't see the Service and SLA list of values in the combo box.

I really appreciate anybody who can give the solution of this problem.

Regards Rudi

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