You should be able to edit most of the presentation layer by editing the dtl files in the /opt/otrs/Kernel/Output/HTML/<Standard or Lite>/ For example I disabled the Company Tickets link in the Customer view by editing the /opt/otrs/Kernel/Output/HTML/Standard/CustomerNavigationBar.dtl I hope this leads you down the right path. Bradley G. West Network/Systems Engineer Spang & Company -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jack Doyle Sent: Wednesday, March 02, 2005 3:43 PM To: User questions and discussions about OTRS. Subject: RE: [otrs] Queue blinking Not sure, but it might be in the Standard template. It might be a style defined there. ----- Jack Doyle, Network+ Systems Operations Specialist Lewis-Gale Clinic Information Systems -----Original Message----- From: Scott Moore [mailto:scott.moore@northpoint.org] Sent: Wednesday, March 02, 2005 3:41 PM To: otrs@otrs.org Subject: [otrs] Queue blinking Does anyone out there know how to disable the blinking feature for the queue links? I'm pretty sure it's somewhere in Agent.pm but I just can't figure it out... Help would be VERY appreciated! Scott Moore _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/