Hi Jason, On Thu, Jul 24, 2003 at 09:06:01AM -0500, Jason Joines wrote:

I just installed OTRS 1.1.3 and read the manual. I read the section about Customer User Backends but I really don't understand what it's saying, especially the part about the Map. I have a database of all our customers on a separate MySQL host. Could someone please explain a bit more about setting this part up or point me at some more documentation?

Normally you do have a customer table. But the customer table is different named (table and columns). With the map you will be able to map your customer table (and columns) into OTRS (name, phone, email, ...). Is that what you want to know?

Jason Joines

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Noch 46 Tage bis zum Gäubodenvolksfest! ;-)