in preferences you can change turn those notifications off N. Tuesday, August 10, 2004, 2:00:30 PM, you wrote: VRP> Hi folks. Thank-you all for your help so far. Our pilot of OTRS is going VRP> very well. One bug left. VRP> We keep getting emails in OTRS like this: VRP> From: OTRS System VRP> To: OTRS System VRP> Subject: [Ticket#: 2004080910000201] New State 'open'! VRP> Created: 08/10/2004 10:56:01 VRP> *** THIS IS JUST A NOTE *** VRP> The state of your ticket '2004080910000201' has been changed by VRP> 'Rajendrakumar Varsani' to 'open'. VRP> http://comet2/otrs/customer.pl?Action=CustomerZoom&TicketID=134 VRP> Your OTRS Notification Master VRP> *** THIS IS JUST A NOTE *** VRP> Why? VRP> Rajendrakumar Premji Varsani BSc (Hons)