Here is what I did, and so far seems to be OK. Hi, I am running : Apache 2.2.x Mysql 5.0.20 Perl 5.8.8 Mod_perl 2.0.2 !! Update : Seems to work now, resuming tests..:-) Her is what I changed last, maybe some redundant changes, will eliminate later. In httpd-vhost.conf ( virtual host part, remember I use apache 2.2.? ) Listen requests.xx.yy.com:80 <VirtualHost requests.xx.yy.com:80> ServerAdmin ahr@ti.yyy.emea.xx.com # DocumentRoot /usr/requests DocumentRoot /usr/otrs ServerName requests.xx.xx.com ErrorDocument 404 /missing.html ErrorDocument 403 /Denied.html ErrorDocument 500 /500ServerError.html ErrorLog "|/usr/web/bin/rotatelogs /usr/web/logs/requests-error_log.%Y-%m-%d-%H_%M_%S 5M" CustomLog "|/usr/web/bin/rotatelogs /usr/web/logs/requests-access_log 1M" common LogLevel warn # <IfModule log_config_module> LogFormat "%h %l %u %t \"%r\" %>s %b \"%{Referer}i\" \"%{User-Agent}i\"" combined LogFormat "%h %l %u %t \"%r\" %>s %b" common <IfModule logio_module> LogFormat "%h %l %u %t \"%r\" %>s %b \"%{Referer}i\" \"%{User-Agent}i\" %I %O" combinedio </IfModule> # CustomLog logs/access_log common </IfModule> # Alias /otrs-web/ "/usr/usr200/otrs/var/httpd/htdocs/" ScriptAlias /otrs/ "/usr/usr200/otrs/bin/cgi-bin/" Alias /otrs "/usr/usr200/otrs/bin/cgi-bin/" PerlSwitches -I/usr/usr200/otrs/ PerlSwitches -I/usr/usr200/otrs/Kernel PerlSwitches -I/usr/usr200/otrs/Kernel/cpan-lib PerlSwitches -I/usr/usr200/otrs/Kernel/Modules SetHandler perl-script PerlResponseHandler ModPerl::Registry PerlOptions +ParseHeaders Options ExecCGI Order allow,deny Allow from all </Location> SetHandler perl-script Options ExecCGI Order allow,deny Allow from all </Location> # Options Indexes FollowSymLinks +ExecCGI # Options +ExecCGI -Includes # AllowOverride Limit AllowOverride None DirectoryIndex index.html /GoodBye.html Order allow,deny Allow from all </Directory> AllowOverride None Options +ExecCGI -Includes AddHandler cgi-script .cgi # DirectoryIndex index.pl SetEnv LD_LIBRARY_PATH "/usr/lib:/usr/local/lib:/lib" </Directory> </VirtualHost> Then In /usr/otrs/bin/cgi-bin Index.pl Coment out the shbang. ( #!usr/local/bin/perl ) and ##use FindBin qw($Bin); ##use lib "$Bin/../.."; ##use lib "$Bin/../../Kernel/cpan-lib"; BEGIN{ unshift( @INC, "/usr/usr200/otrs" ); unshift( @INC, "/usr/usr200/otrs/Kernel" ); unshift( @INC, "/usr/usr200/otrs/Kernel/cpan-lib" ); } use strict; use vars qw($VERSION @INC); $VERSION = '$Revision: 1.80 $'; $VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/; # check @INC for mod_perl (add lib path for "require module"!) #push (@INC, "$Bin/../..", "$Bin/../../Kernel/cpan-lib"); push (@INC, "/usr/usr200/otrs/bin/cgi-bin/../..", "/usr/usr200/otrs/bin/cgi-bin/../../Kernel/cpan-lib"); Same for facq.pl and customer.pl I am resuming testing now! Kind regards Andre -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Ben Lentz Sent: zaterdag 26 augustus 2006 15:53 To: otrs@otrs.org Subject: [otrs] FindBin qw($Bin) Greetings, I apologize if this has been asked before, but my OTRS isn't working on my system because FindBin is returning a faulty path in the $Bin variable. I understand that FindBin is broken with mod_perl, so how is this supposed to work? And no, I'm not using scripts/apache2-perl-startup.pl. The documentation reads that I "may" want to use a mod_perl startup script, but I actually don't... causing Apache to delay it's startup to load perl modules isn't something I'm too keen on, given this webserver is servicing other sites. I'm going to venture to guess that folks out there who have OTRS working are using the apache?-perl-startup.pl, which forces these variables: # -- # set otrs lib path! # -- use lib "/opt/otrs/"; use lib "/opt/otrs/Kernel/cpan-lib"; Versus running without the startup and relying on FindBin in the .pl, which is confirmed broken: use FindBin qw($Bin); use lib "$Bin/../.."; use lib "$Bin/../../Kernel/cpan-lib"; Does anyone see this as a bug, or is it just me? Is there another workaround? Thanks in advance for your insight and opinion, even if the response is simply, "just use the startup script, jerk" http://perl.apache.org/docs/1.0/guide/snippets.html#More_on_Relative_Pat hs http://siesta.unixbeard.net/siesta/archive/hates-software/2005/09/08/1e1 300b8.html _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/