Compose Answer (email)
Good Day, I'm testing my new OTRS setup and I've run into an issue. When I have items in the "Raw" queue then I have the link under "Compose Answer (email)" which allows me to send reply to the ticket with an email. However, when I move the ticket to one of the queues that I created that option disappears. When I move it back to either the "Raw" or "Misc" queues it works fine. Any suggestions? -- Darren Wiebe darren@aleph-com.net Aleph Communications www.aleph-com.net
On Tue, 30 Sep 2008, Darren Wiebe wrote:
Good Day,
I'm testing my new OTRS setup and I've run into an issue. When I have items in the "Raw" queue then I have the link under "Compose Answer (email)" which allows me to send reply to the ticket with an email. However, when I move the ticket to one of the queues that I created that option disappears. When I move it back to either the "Raw" or "Misc" queues it works fine. Any suggestions?
It sounds like You need to assign Queue-Response relations from Admin behind link "Responses <-> Queue". -- Jussi Paju - luoja, creator - :: Te audire no possum. Musa sapientum fixa est in aure. :: I can't hear you. I have a banana in my ear.
Jussi Paju wrote:
On Tue, 30 Sep 2008, Darren Wiebe wrote:
Good Day,
I'm testing my new OTRS setup and I've run into an issue. When I have items in the "Raw" queue then I have the link under "Compose Answer (email)" which allows me to send reply to the ticket with an email. However, when I move the ticket to one of the queues that I created that option disappears. When I move it back to either the "Raw" or "Misc" queues it works fine. Any suggestions?
It sounds like You need to assign Queue-Response relations from Admin behind link "Responses <-> Queue".
That did it. Thank you very much! -- Darren Wiebe darren@aleph-com.net Aleph Communications www.aleph-com.net
participants (2)
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Darren Wiebe -
Jussi Paju