Hi, I managed to locate qtn. #1 && 3 easily via gui. But question #2 remains. I would like to designate certain tickets and their resolutions and candidates for the faq/public area, without re-typing them in that section. Any assistance highly welcomed _Thanks Richard --- Richard Mollel wrote:

Hi, Still a newbie here...trying to customize otrs to my liking. Questions:

1. How do entries end up in the faq section? I can't seem to figure that out so far... (maybe with time i will).

2. I need to be able to designate certain closed cases as candidates for the FAQ. So, when i am closing a case, in the note section, i would prefer to see an option other than "note internal", such as "note public" for example.

3. Under my http://hostname/otrs/public.pl, there are no entries...and i dont know how to designate anything to go there yet.

If you could save me some time figuring this out, it would help a great deal.

_Thanks

Richard

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