Thanks but I have already done this. What I want is to be able to set a freetext value (location) automatically based on customer information (location). I have a list of locations as freetext values, and also in the customer table/map. I want to be able to set the freetext value of the location key to that of the customers location. E.g. A customer's location is recorded in the customer table as London. When this customer creates a new call, I'd like to have the freetext location to be set to London automatically - currently an agent has to do this manually. The list of locations is static. Any thoughts? Thanks, Ronan -----Original Message----- From: Robert Kehl [mailto:robert.kehl@otrs.de] On Tuesday, April 06, 2004 3:12 PM Ronan O'Brien wrote:

How can I set a freetext value automatically based on customer information? I've modified the customer field to store a location, and

would like this to be recorded as part of an article as a freetext field. Is it possible to associate them automatically.. or will it be something that has to be done manually (e.g user selects from a dropdown) ?

FreeText fields and their values can be pre-defined in Config.pm: # --------------------------------------------------- # # TicketFreeText # # (define free text options for frontend) # # --------------------------------------------------- # $Self->{"TicketFreeKey1"} = { '' => '-', 'Product' => 'Product', }; $Self->{"TicketFreeText1"} = { '' => '-', 'PC' => 'PC', 'Notebook' => 'Notebook', 'LCD' => 'LCD', 'Phone' => 'Phone', }; $Self->{"TicketFreeKey2"} = { '' => '-', 'Support' => 'Support', }; # default selections (if wanted) $Self->{"TicketFreeText1::DefaultSelection"} = 'Notebook'; _____ Thames Reach Bondway Housing Association Ltd is an Industrial & Provident Society registered under the Industrial and Provident Societies Act 1965, Register No 24377R and is an exempt charity. This message and any attachments (the "message") are intended solely for the addressee(s) and are confidential. If you receive this message in error, please delete it and immediately notify the sender. Any use not in accordance with its purpose and any dissemination or disclosure, either whole or partial, is prohibited except by formal approval. The contents of this message may contain personal views which are not the views of Thames Reach Bondway, unless specifically stated. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission.