Brilliant - works like clockwork. Thanks! At 04:33 PM 8/11/2004, you wrote:

dave - you can follow the instructions here: http://lists.otrs.org/pipermail/otrs/2004-January/003570.html

-----Original Message----- From: Dave Owen [mailto:otrs@dave.co.nz] Sent: Wednesday, 11 August 2004 2:25 PM To: otrs@otrs.org Subject: [otrs] Deleting Tickets

I must be missing something here - how do I completely delete a ticket from the database? For example, spam - I don't want to close them, I want to remove them completely so they aren't taking up room in the database. TIA, Dave

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