Has anyone added ticket history to "Customer User Management" screen?
If I drill into a ticket and click on the customer link, I get a screen to change the customer,but also a customer history on the bottom. Has anyone added ticket history to "Customer User Management" screen so that when I click on Customer in the NavBar and search for a customer, I will also get the hostory on the bottom? -- -- Steven May you have the peace and freedom that come from abandoning all hope of having a better past. --- - --- - - - - - - - -- - - - --- - ------ - - --- - - -- - - - -- - - -
Or, what is the fastest way to get the ticket info if a customer calls in
and talks to a different tech or asks me for a status update?
Currently I either search (which could have typos) or use "status view" in
the nav bar and look for the ticket manually. (or with Google bar
highlighting)
--
--
Steven
May you have the peace and freedom that come from abandoning all hope of
having a better past.
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"Steven"
If I drill into a ticket and click on the customer link, I get a screen to change the customer,but also a customer history on the bottom.
Has anyone added ticket history to "Customer User Management" screen so that when I click on Customer in the NavBar and search for a customer, I will also get the hostory on the bottom?
-- -- Steven
May you have the peace and freedom that come from abandoning all hope of having a better past. --- - --- - - - - - - - -- - - - --- - ------ - - --- - - -- - - - -- - - -
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Steven