Users missing after 2.1.7 to 2.2.1 Upgrade...
I've just updated my OTRS installation on Fedora 3 and now under Admin -> Users, nothing is listed. I see the users listed when I go to "Admin Notification" and a few other places, however, I cannot modify the users under the actual "Users" control. Any thoughts? Thanks! -Jeff
Actually, there are a lot of things missing (email addresses, signature, salutation, roles, and groups - in addition to users). After I did the upgrade, I ran (from /opt/otrs/scripts/): cat DBUpdate-to-2.2.mysql.sql | mysql -f -u root otrs This made all of the tickets appear correctly. Is there another update script that I'm supposed to run? Thank you again! -Jeff Jeff Shepherd wrote:
I've just updated my OTRS installation on Fedora 3 and now under Admin -> Users, nothing is listed. I see the users listed when I go to "Admin Notification" and a few other places, however, I cannot modify the users under the actual "Users" control.
Any thoughts?
Thanks!
-Jeff
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Has anyone else seen the same problem? -Jeff Jeff Shepherd wrote:
Actually, there are a lot of things missing (email addresses, signature, salutation, roles, and groups - in addition to users). After I did the upgrade, I ran (from /opt/otrs/scripts/):
cat DBUpdate-to-2.2.mysql.sql | mysql -f -u root otrs
This made all of the tickets appear correctly. Is there another update script that I'm supposed to run?
Thank you again!
-Jeff
Jeff Shepherd wrote:
I've just updated my OTRS installation on Fedora 3 and now under Admin -> Users, nothing is listed. I see the users listed when I go to "Admin Notification" and a few other places, however, I cannot modify the users under the actual "Users" control.
Any thoughts?
Thanks!
-Jeff
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Hello, As this is my first post in this list, I shortly want to introduce myself. My name is Manuel Ernst and I work in Switzerland near Basel. At the moment we use OTRS 1.3 and I am now about to update it on a new SuSE Server 10.2 to version 2.2.1. It seems that I have the same problem as you have, but when I search for * all users are displayed. For other views such as "Customer User <-> Services" this search seems to be set as default. Maybe there is a possibility to change this setting? Best regards, Manuel -----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Jeff Shepherd Gesendet: Dienstag, 24. Juli 2007 19:19 An: User questions and discussions about OTRS.org Betreff: Re: [otrs] Users missing after 2.1.7 to 2.2.1 Upgrade... Has anyone else seen the same problem? -Jeff Jeff Shepherd wrote:
Actually, there are a lot of things missing (email addresses, signature, salutation, roles, and groups - in addition to users). After I did the upgrade, I ran (from /opt/otrs/scripts/):
cat DBUpdate-to-2.2.mysql.sql | mysql -f -u root otrs
This made all of the tickets appear correctly. Is there another update script that I'm supposed to run?
Thank you again!
-Jeff
Jeff Shepherd wrote:
I've just updated my OTRS installation on Fedora 3 and now under Admin -> Users, nothing is listed. I see the users listed when I go to "Admin Notification" and a few other places, however, I cannot modify the users under the actual "Users" control.
Any thoughts?
Thanks!
-Jeff
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Manuel Ernst schrieb:
Hello,
As this is my first post in this list, I shortly want to introduce myself.
My name is Manuel Ernst and I work in Switzerland near Basel. At the moment we use OTRS 1.3 and I am now about to update it on a new SuSE Server 10.2 to version 2.2.1.
It seems that I have the same problem as you have, but when I search for * all users are displayed. For other views such as "Customer User <-> Services" this search seems to be set as default.
Maybe there is a possibility to change this setting?
Best regards, Manuel
-----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Jeff Shepherd Gesendet: Dienstag, 24. Juli 2007 19:19 An: User questions and discussions about OTRS.org Betreff: Re: [otrs] Users missing after 2.1.7 to 2.2.1 Upgrade...
Has anyone else seen the same problem?
-Jeff
Jeff Shepherd wrote:
Actually, there are a lot of things missing (email addresses, signature, salutation, roles, and groups - in addition to users). After I did the upgrade, I ran (from /opt/otrs/scripts/):
cat DBUpdate-to-2.2.mysql.sql | mysql -f -u root otrs
This made all of the tickets appear correctly. Is there another update script that I'm supposed to run?
Thank you again!
-Jeff
Jeff Shepherd wrote:
I've just updated my OTRS installation on Fedora 3 and now under Admin -> Users, nothing is listed. I see the users listed when I go to "Admin Notification" and a few other places, however, I cannot modify the users under the actual "Users" control.
Any thoughts?
Thanks!
-Jeff
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Hello Manuel, Did you say you upgraded from 1.3 to 2.2? If am not mistaken, you must do each and every upgrade script for the full versions between 1.3 and 2.2. Just the last one (I think) will not do. --Shawn
Hi Shawn, I did run all db update scripts. I also had to convert the old database from latin1 to utf8 by performing the following steps to convert the dump file: # sed -r 's/latin1/utf8/g' otrs_dump.sql > otrs_dump_utf.sql And iconv -f iso-8859-1 -t utf-8 otrs_dump_utf.sql > otrs_dump_utf_pro.sql Afterwards I run all the update scripts and loaded this dump into a new created utf8 database. (The database is on a different server then otrs is) Now all data is imported correctly but it seems to me that the performance is very bad. A Test with the benchmark module shows: Ergebnis: SQL Schlüssel Wert Zeit Insert Time: 30000 42 s :-( Update Time: 30000 73 s :-( Select Time: 30000 97 s :-( Delete Time: 1 0 s :-) Multiplier: * 3 I just saw that there are scripts to do the database converting (charset-convert.pl and convert_db_to_utf8.pl). I'll try these. Hope the database works better then. Does any one have experience with these scripts? Best Regards, Manuel -----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Shawn Beasley Gesendet: Dienstag, 31. Juli 2007 11:00 An: otrs@otrs.org Betreff: [otrs] Re: AW: Users missing after 2.1.7 to 2.2.1 Upgrade... Manuel Ernst schrieb:
Hello,
As this is my first post in this list, I shortly want to introduce myself.
My name is Manuel Ernst and I work in Switzerland near Basel. At the moment we use OTRS 1.3 and I am now about to update it on a new SuSE Server 10.2 to version 2.2.1.
It seems that I have the same problem as you have, but when I search for * all users are displayed. For other views such as "Customer User <-> Services" this search seems to be set as default.
Maybe there is a possibility to change this setting?
Best regards, Manuel
-----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Jeff Shepherd Gesendet: Dienstag, 24. Juli 2007 19:19 An: User questions and discussions about OTRS.org Betreff: Re: [otrs] Users missing after 2.1.7 to 2.2.1 Upgrade...
Has anyone else seen the same problem?
-Jeff
Jeff Shepherd wrote:
Actually, there are a lot of things missing (email addresses, signature, salutation, roles, and groups - in addition to users). After I did the upgrade, I ran (from /opt/otrs/scripts/):
cat DBUpdate-to-2.2.mysql.sql | mysql -f -u root otrs
This made all of the tickets appear correctly. Is there another update script that I'm supposed to run?
Thank you again!
-Jeff
Jeff Shepherd wrote:
I've just updated my OTRS installation on Fedora 3 and now under Admin -> Users, nothing is listed. I see the users listed when I go to "Admin Notification" and a few other places, however, I cannot modify the users under the actual "Users" control.
Any thoughts?
Thanks!
-Jeff
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Hello Manuel, Did you say you upgraded from 1.3 to 2.2? If am not mistaken, you must do each and every upgrade script for the full versions between 1.3 and 2.2. Just the last one (I think) will not do. --Shawn _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Hi Manuel, Just as an FYI, I have posted a bug on this. It's bug report 2100. If you want, you can also log on to the bug tracker and provide some additional information there. I'm seeing the same thing as you. The biggest problem with this for me is that I can't modify users. So I have to take extra care when I add users on so that I don't miss a field or need to change a setting. The same goes for queues. I can't modify any queues, they simply don't show up. -Jeff Manuel Ernst wrote:
Hello,
As this is my first post in this list, I shortly want to introduce myself.
My name is Manuel Ernst and I work in Switzerland near Basel. At the moment we use OTRS 1.3 and I am now about to update it on a new SuSE Server 10.2 to version 2.2.1.
It seems that I have the same problem as you have, but when I search for * all users are displayed. For other views such as "Customer User <-> Services" this search seems to be set as default.
Maybe there is a possibility to change this setting?
Best regards, Manuel
-----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Jeff Shepherd Gesendet: Dienstag, 24. Juli 2007 19:19 An: User questions and discussions about OTRS.org Betreff: Re: [otrs] Users missing after 2.1.7 to 2.2.1 Upgrade...
Has anyone else seen the same problem?
-Jeff
Jeff Shepherd wrote:
Actually, there are a lot of things missing (email addresses, signature, salutation, roles, and groups - in addition to users). After I did the upgrade, I ran (from /opt/otrs/scripts/):
cat DBUpdate-to-2.2.mysql.sql | mysql -f -u root otrs
This made all of the tickets appear correctly. Is there another update script that I'm supposed to run?
Thank you again!
-Jeff
Jeff Shepherd wrote:
I've just updated my OTRS installation on Fedora 3 and now under Admin -> Users, nothing is listed. I see the users listed when I go to "Admin Notification" and a few other places, however, I cannot modify the users under the actual "Users" control.
Any thoughts?
Thanks!
-Jeff
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Hi Jeff, For me everything seems to be working fine now (apart from the performance issue mentioned). What I had to do was to uninstall the old version and move away the old directory /opt/otrs, to create a completely new installation: rpm -ivh otrs-2.2.2-01.i386.rpm Then I copied back Kernel/Config.pm with all settings and installed the database. Best regards, Manuel -----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Jeff Shepherd Gesendet: Freitag, 3. August 2007 19:40 An: User questions and discussions about OTRS.org Betreff: Re: AW: [otrs] Users missing after 2.1.7 to 2.2.1 Upgrade... Hi Manuel, Just as an FYI, I have posted a bug on this. It's bug report 2100. If you want, you can also log on to the bug tracker and provide some additional information there. I'm seeing the same thing as you. The biggest problem with this for me is that I can't modify users. So I have to take extra care when I add users on so that I don't miss a field or need to change a setting. The same goes for queues. I can't modify any queues, they simply don't show up. -Jeff Manuel Ernst wrote:
Hello,
As this is my first post in this list, I shortly want to introduce myself.
My name is Manuel Ernst and I work in Switzerland near Basel. At the moment we use OTRS 1.3 and I am now about to update it on a new SuSE Server 10.2 to version 2.2.1.
It seems that I have the same problem as you have, but when I search for * all users are displayed. For other views such as "Customer User <-> Services" this search seems to be set as default.
Maybe there is a possibility to change this setting?
Best regards, Manuel
-----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Jeff Shepherd Gesendet: Dienstag, 24. Juli 2007 19:19 An: User questions and discussions about OTRS.org Betreff: Re: [otrs] Users missing after 2.1.7 to 2.2.1 Upgrade...
Has anyone else seen the same problem?
-Jeff
Jeff Shepherd wrote:
Actually, there are a lot of things missing (email addresses, signature, salutation, roles, and groups - in addition to users). After I did the upgrade, I ran (from /opt/otrs/scripts/):
cat DBUpdate-to-2.2.mysql.sql | mysql -f -u root otrs
This made all of the tickets appear correctly. Is there another update script that I'm supposed to run?
Thank you again!
-Jeff
Jeff Shepherd wrote:
I've just updated my OTRS installation on Fedora 3 and now under Admin -> Users, nothing is listed. I see the users listed when I go to "Admin Notification" and a few other places, however, I cannot modify the users under the actual "Users" control.
Any thoughts?
Thanks!
-Jeff
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I've completely done a fresh install of OTRS 2.2.2 on FC 6, just imported the MySQL stuff and I still don't get any of the below stuff back. Now, under GenericAgent I can select Priorities anymore. This crap just keep disappearing... -Jeff Manuel Ernst wrote:
Hi Jeff,
For me everything seems to be working fine now (apart from the performance issue mentioned).
What I had to do was to uninstall the old version and move away the old directory /opt/otrs, to create a completely new installation: rpm -ivh otrs-2.2.2-01.i386.rpm
Then I copied back Kernel/Config.pm with all settings and installed the database.
Best regards, Manuel
-----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Jeff Shepherd Gesendet: Freitag, 3. August 2007 19:40 An: User questions and discussions about OTRS.org Betreff: Re: AW: [otrs] Users missing after 2.1.7 to 2.2.1 Upgrade...
Hi Manuel, Just as an FYI, I have posted a bug on this. It's bug report 2100. If you want, you can also log on to the bug tracker and provide some additional information there.
I'm seeing the same thing as you. The biggest problem with this for me is that I can't modify users. So I have to take extra care when I add users on so that I don't miss a field or need to change a setting. The same goes for queues. I can't modify any queues, they simply don't show up.
-Jeff
Manuel Ernst wrote:
Hello,
As this is my first post in this list, I shortly want to introduce myself.
My name is Manuel Ernst and I work in Switzerland near Basel. At the moment we use OTRS 1.3 and I am now about to update it on a new SuSE Server 10.2 to version 2.2.1.
It seems that I have the same problem as you have, but when I search for * all users are displayed. For other views such as "Customer User <-> Services" this search seems to be set as default.
Maybe there is a possibility to change this setting?
Best regards, Manuel
-----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Jeff Shepherd Gesendet: Dienstag, 24. Juli 2007 19:19 An: User questions and discussions about OTRS.org Betreff: Re: [otrs] Users missing after 2.1.7 to 2.2.1 Upgrade...
Has anyone else seen the same problem?
-Jeff
Jeff Shepherd wrote:
Actually, there are a lot of things missing (email addresses, signature, salutation, roles, and groups - in addition to users). After I did the upgrade, I ran (from /opt/otrs/scripts/):
cat DBUpdate-to-2.2.mysql.sql | mysql -f -u root otrs
This made all of the tickets appear correctly. Is there another update script that I'm supposed to run?
Thank you again!
-Jeff
Jeff Shepherd wrote:
I've just updated my OTRS installation on Fedora 3 and now under Admin -> Users, nothing is listed. I see the users listed when I go to "Admin Notification" and a few other places, however, I cannot modify the users under the actual "Users" control.
Any thoughts?
Thanks!
-Jeff
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Did you also update the OTRS database schema? (2.1 -> 2.2) -----Oorspronkelijk bericht----- Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Jeff Shepherd Verzonden: vrijdag 24 augustus 2007 1:09 Aan: User questions and discussions about OTRS.org Onderwerp: Re: AW: AW: [otrs] Users missing after 2.1.7 to 2.2.1 Upgrade... I've completely done a fresh install of OTRS 2.2.2 on FC 6, just imported the MySQL stuff and I still don't get any of the below stuff back. Now, under GenericAgent I can select Priorities anymore. This crap just keep disappearing... -Jeff Manuel Ernst wrote:
Hi Jeff,
For me everything seems to be working fine now (apart from the performance issue mentioned).
What I had to do was to uninstall the old version and move away the old directory /opt/otrs, to create a completely new installation: rpm -ivh otrs-2.2.2-01.i386.rpm
Then I copied back Kernel/Config.pm with all settings and installed the database.
Best regards, Manuel
-----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Jeff Shepherd Gesendet: Freitag, 3. August 2007 19:40 An: User questions and discussions about OTRS.org Betreff: Re: AW: [otrs] Users missing after 2.1.7 to 2.2.1 Upgrade...
Hi Manuel, Just as an FYI, I have posted a bug on this. It's bug report 2100. If you want, you can also log on to the bug tracker and provide some additional information there.
I'm seeing the same thing as you. The biggest problem with this for me is that I can't modify users. So I have to take extra care when I add users on so that I don't miss a field or need to change a setting. The same goes for queues. I can't modify any queues, they simply don't show up.
-Jeff
Manuel Ernst wrote:
Hello,
As this is my first post in this list, I shortly want to introduce myself.
My name is Manuel Ernst and I work in Switzerland near Basel. At the moment we use OTRS 1.3 and I am now about to update it on a new SuSE Server 10.2 to version 2.2.1.
It seems that I have the same problem as you have, but when I search for * all users are displayed. For other views such as "Customer User <-> Services" this search seems to be set as default.
Maybe there is a possibility to change this setting?
Best regards, Manuel
-----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Jeff Shepherd Gesendet: Dienstag, 24. Juli 2007 19:19 An: User questions and discussions about OTRS.org Betreff: Re: [otrs] Users missing after 2.1.7 to 2.2.1 Upgrade...
Has anyone else seen the same problem?
-Jeff
Jeff Shepherd wrote:
Actually, there are a lot of things missing (email addresses, signature, salutation, roles, and groups - in addition to users). After I did the upgrade, I ran (from /opt/otrs/scripts/):
cat DBUpdate-to-2.2.mysql.sql | mysql -f -u root otrs
This made all of the tickets appear correctly. Is there another update script that I'm supposed to run?
Thank you again!
-Jeff
Jeff Shepherd wrote:
I've just updated my OTRS installation on Fedora 3 and now under Admin -> Users, nothing is listed. I see the users listed when I go to "Admin Notification" and a few other places, however, I cannot modify the users under the actual "Users" control.
Any thoughts?
Thanks!
-Jeff
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Yes. When I did the initial upgrade long before the reinstall. I even tried running it again after the fact and I got: # cat DBUpdate-to-2.2.mysql.sql | mysql -f -u root otrs ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO) Which goes back to another thread discussing how the 'restore.pl' script doesn't work because of this same error. -Jeff Peter van Beugen wrote:
Did you also update the OTRS database schema? (2.1 -> 2.2)
-----Oorspronkelijk bericht----- Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Jeff Shepherd Verzonden: vrijdag 24 augustus 2007 1:09 Aan: User questions and discussions about OTRS.org Onderwerp: Re: AW: AW: [otrs] Users missing after 2.1.7 to 2.2.1 Upgrade...
I've completely done a fresh install of OTRS 2.2.2 on FC 6, just imported the MySQL stuff and I still don't get any of the below stuff back. Now, under GenericAgent I can select Priorities anymore.
This crap just keep disappearing...
-Jeff
Manuel Ernst wrote:
Hi Jeff,
For me everything seems to be working fine now (apart from the performance issue mentioned).
What I had to do was to uninstall the old version and move away the old directory /opt/otrs, to create a completely new installation: rpm -ivh otrs-2.2.2-01.i386.rpm
Then I copied back Kernel/Config.pm with all settings and installed the database.
Best regards, Manuel
-----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Jeff Shepherd Gesendet: Freitag, 3. August 2007 19:40 An: User questions and discussions about OTRS.org Betreff: Re: AW: [otrs] Users missing after 2.1.7 to 2.2.1 Upgrade...
Hi Manuel, Just as an FYI, I have posted a bug on this. It's bug report 2100. If you want, you can also log on to the bug tracker and provide some additional information there.
I'm seeing the same thing as you. The biggest problem with this for me is that I can't modify users. So I have to take extra care when I add users on so that I don't miss a field or need to change a setting. The same goes for queues. I can't modify any queues, they simply don't show up.
-Jeff
Manuel Ernst wrote:
Hello,
As this is my first post in this list, I shortly want to introduce myself.
My name is Manuel Ernst and I work in Switzerland near Basel. At the moment we use OTRS 1.3 and I am now about to update it on a new SuSE Server 10.2 to version 2.2.1.
It seems that I have the same problem as you have, but when I search for * all users are displayed. For other views such as "Customer User <-> Services" this search seems to be set as default.
Maybe there is a possibility to change this setting?
Best regards, Manuel
-----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Jeff Shepherd Gesendet: Dienstag, 24. Juli 2007 19:19 An: User questions and discussions about OTRS.org Betreff: Re: [otrs] Users missing after 2.1.7 to 2.2.1 Upgrade...
Has anyone else seen the same problem?
-Jeff
Jeff Shepherd wrote:
Actually, there are a lot of things missing (email addresses, signature, salutation, roles, and groups - in addition to users). After I did the upgrade, I ran (from /opt/otrs/scripts/):
cat DBUpdate-to-2.2.mysql.sql | mysql -f -u root otrs
This made all of the tickets appear correctly. Is there another update script that I'm supposed to run?
Thank you again!
-Jeff
Jeff Shepherd wrote:
I've just updated my OTRS installation on Fedora 3 and now under Admin -> Users, nothing is listed. I see the users listed when I go to "Admin Notification" and a few other places, however, I cannot modify the users under the actual "Users" control.
Any thoughts?
Thanks!
-Jeff
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Jeff Shepherd wrote:
Yes. When I did the initial upgrade long before the reinstall. I even tried running it again after the fact and I got:
# cat DBUpdate-to-2.2.mysql.sql | mysql -f -u root otrs ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)
Which goes back to another thread discussing how the 'restore.pl' script doesn't work because of this same error.
If you set a password for your MySQL root account you need to add the -p flag. You can also use the user you created for the otrs database (also use the -p flag to specify a password). Nils Breunese.
participants (5)
-
Jeff Shepherd -
Manuel Ernst -
Nils Breunese (Lemonbit) -
Peter van Beugen -
Shawn Beasley