Hi, franck.lamas@stp-presse.fr schrieb:

I use LDAP to let my customers authentificate in the system.

My users have to enter their userid and i'd prefer that they have to enter their mail address. How can I achieve this ?

$Self->{'Customer::AuthModule::LDAP::UID'} = 'mail'; $Self->{CustomerUser} = { # ... CustomerKey => 'mail', # ... } # optional $Self->{'Customer::AuthModule::LDAP::UserSuffix'} = '@yourmaildomain.tld'; (That works fine on our installation.) I think that the OTRS-login-name of the customer (you wish to use the mail-address) must be identical to the unique Identification of the customer (CustomerKey) within OTRS. I think you can not do any mapping like 1) login with mail-adress, 2) map mail-address to uid and use customer-uid within OTRS

Thanks in advance Franck

Bye, Alex