I'm looking to merge 2 tickets - do I just enter the ticket number into the "Merge to:" text box? What happens then - I don't want to screw up customer data here. Keith
Keith Turner wrote:
I'm looking to merge 2 tickets - do I just enter the ticket number into the "Merge to:" text box?
Yes.
What happens then - I don't want to screw up customer data here.
Customer data won't get screwed. One ticket will just be merged with the other. Nils.
Customer data won't get screwed. One ticket will just be merged with the other.
Note: even the original ticket number (and history) will be searchable. No ID's are removed from the database. The merge process: * Moves all messages and comments to the 'parent' ticket * Creates parent-child link association between TicketID-A and TicketID-B. * Empties original ticket, with a link to the parent (merged into) TicketID. Pim
participants (3)
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Keith Turner -
Nils Breunese (Lemonbit Internet) -
Pim Rupert (Lemonbit)