Hi, In this section: http://doc.otrs.org/2.2/en/html/x947.html where it says: " OTRS can send auto answers to customer users. Auto answers are send if special events happen, e.g. if a new ticket is created in a queue, if a followup for a ticke is receifed, if a ticket is closed or rejected by the system. Through the link "Auto answers" the auto answers of the system can be managed. If you create a auto answer you can select the event that should trigger the auto answer. The following system events are available after a default installation. " The "Through the link to "Auto Answers" the auto answers..." should read Auto Responses. Regards, Michael.
Michael Mansour wrote:
In this section:
http://doc.otrs.org/2.2/en/html/x947.html
where it says:
" OTRS can send auto answers to customer users. Auto answers are send if special events happen, e.g. if a new ticket is created in a queue, if a followup for a ticke is receifed, if a ticket is closed or rejected by the system. Through the link "Auto answers" the auto answers of the system can be managed. If you create a auto answer you can select the event that should trigger the auto answer. The following system events are available after a default installation. "
The "Through the link to "Auto Answers" the auto answers..." should read Auto Responses.
You might want to file a bug at http://bugs.otrs.org/. Also 'send' in that second sentence should be 'sent', 'ticke' should be 'ticket' and 'receifed' should be 'received'. There are probably a lot more errors in the docs as the devs are mainly German people, I believe. If the docs were wiki-style it would be easier to help. Nils Breunese.
participants (2)
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Michael Mansour -
Nils Breunese (Lemonbit)