Can somebody here tell me how i can hide a Queue from the customers frontend.
Hi Can somebody here tell me how i can hide a Queue from the customers frontend. Regards, Ramana
you have to use this: $Self->{'CustomerPanelOwnSelection'} = { 'Hosting' => 'Hosting', 'Housing' => 'Housing', 'Sales' => 'Sales', }; Queues othere than these are hidden -- Tommaso Calosi On 01/03/2010 14.13, ramana wrote:
Hi
Can somebody here tell me how i can hide a Queue from the customers frontend.
Regards, Ramana
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On 03/01/2010 06:43 PM, ramana wrote:
Hi
Can somebody here tell me how i can hide a Queue from the customers frontend.
Regards, Ramana
Solution for Hide the Required Queues on Customer frontend Add this script on ACL list $Self->{TicketAcl}->{'ACL-Customer-Queues'} = { Properties => {Frontend => {Action => ['CustomerTicketMessage'] }}, PossibleNot => { Ticket => { Queue => ['[RegExp]::', '[RegExp]^CHN-IT-L1', '[RegExp]^CHN-IT-L2', '[RegExp]^HYD-IT-L1', '[RegExp]^HYD-IT-L2', '[RegExp]^Junk', '[RegExp]^Misc', '[RegExp]^Raw', '[RegExp]^Postmaster',] } }};
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ramana -
Tommaso Calosi - Brain Technology