Hello, I've configured otrs to use ldap to query AD for customer data. If I login to otrs as an agent and click on the Customer link at the top of the page it takes me to the customer section but I don't see any customers listed. If I simply add an asterisk '*' in the "Search for" field and search on that it returns all entries from the base DN that I specified. So my question is; Is that the way it works? Or should it query AD when I click on the Customer page automatically and show me everything without having to perform a wildcard search? Please see below for the customer data portion of my Config.pm: # Customer Data settings # ---------------------------------------------------- # $Self->{CustomerUser} = { Name => 'LDAP Backend', Module => 'Kernel::System::CustomerUser::LDAP', Params => { Host => 'test.domain.com', BaseDN => 'ou=Users,ou=Test,dc=test,dc=com', SSCOPE => 'sub', UserDN => 'cn=otrs,ou=Users,ou=Test,dc=test,dc=com', UserPw => 'pass', AlwaysFilter => '', Params => { port => 389, timeout => 120, async => 0, version => 3, }, }, CustomerKey => 'sAMAccountName', CustomerID => 'mail', CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserSearchPrefix => '', CustomerUserSearchSuffix => '*', CustomerUserSearchListLimit => 250, Map => [ ['UserFirstName', 'Firstname', 'givenname', 1, 1, 'var'], ['UserLastname', 'Lastname', 'sn', 1, 1, 'var' ], ['UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ], ['UserEmail', 'Email', 'mail', 1, 1, 'var' ], ['UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ], ], }; Thanks!! ____________________________________________________________________________________ Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ