retrieve closed ticket

Daniele

21 Nov 2007 21 Nov '07

6:31 a.m.

Where or how can I find closed ticket in order to browse them (eventually, print them) each time I need them? Thank you in advance Daniele

Show replies by date

Obee, Daniel

21 Nov 21 Nov

7:11 a.m.

Hi Daniele. Have you tried to solve the need with a default search? That'd be the easiest I think. Greets, Daniel Project Manager CS/Service Development Jamba! GmbH E-Mail: daniel.obee@jamba.net -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Daniele Sent: Mittwoch, 21. November 2007 07:32 To: otrs@otrs.org Subject: [otrs] retrieve closed ticket Where or how can I find closed ticket in order to browse them (eventually, print them) each time I need them? Thank you in advance Daniele _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

Daniele

7:28 a.m.

Yes, I tried, but if I enter a star (*) in the default search I get a lot of ticked, not only the closed one. Ciao. Daniele Obee, Daniel ha scritto:

...

Hi Daniele.

Have you tried to solve the need with a default search? That'd be the easiest I think.

Greets,

Daniel

Project Manager CS/Service Development

Jamba! GmbH E-Mail: daniel.obee@jamba.net

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Daniele Sent: Mittwoch, 21. November 2007 07:32 To: otrs@otrs.org Subject: [otrs] retrieve closed ticket

Where or how can I find closed ticket in order to browse them (eventually, print them) each time I need them? Thank you in advance Daniele

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/

Obee, Daniel

7:37 a.m.

You can limit the search to Status 'closed' if you need to. Just pick the queues and the status you need and then at the end of the search screen click the checkbox 'Save Search-Profile as Template?'. Give it a name (e.g. 'closed tickets in queue XXXX) and save the search. It will appear under the search templates choice next time. AFAIK ten searches can be saved. Greetz, Daniel -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Daniele Sent: Mittwoch, 21. November 2007 08:29 To: User questions and discussions about OTRS.org Subject: Re: [otrs] retrieve closed ticket Yes, I tried, but if I enter a star (*) in the default search I get a lot of ticked, not only the closed one. Ciao. Daniele Obee, Daniel ha scritto:

...

Hi Daniele.

Have you tried to solve the need with a default search? That'd be the easiest I think.

Greets,

Daniel

Project Manager CS/Service Development

Jamba! GmbH E-Mail: daniel.obee@jamba.net

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Daniele Sent: Mittwoch, 21. November 2007 07:32 To: otrs@otrs.org Subject: [otrs] retrieve closed ticket

Where or how can I find closed ticket in order to browse them (eventually, print them) each time I need them? Thank you in advance Daniele

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/

Andy Lubel

7:49 a.m.

Or enable the "status view" in sysconfig and see open and closed tickets (not for the faint DB server). -Andy ________________________________ From: otrs-bounces@otrs.org on behalf of Obee, Daniel Sent: Wed 11/21/2007 2:37 AM To: User questions and discussions about OTRS.org Subject: RE: [otrs] retrieve closed ticket You can limit the search to Status 'closed' if you need to. Just pick the queues and the status you need and then at the end of the search screen click the checkbox 'Save Search-Profile as Template?'. Give it a name (e.g. 'closed tickets in queue XXXX) and save the search. It will appear under the search templates choice next time. AFAIK ten searches can be saved. Greetz, Daniel -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Daniele Sent: Mittwoch, 21. November 2007 08:29 To: User questions and discussions about OTRS.org Subject: Re: [otrs] retrieve closed ticket Yes, I tried, but if I enter a star (*) in the default search I get a lot of ticked, not only the closed one. Ciao. Daniele Obee, Daniel ha scritto:

...

Hi Daniele.

Have you tried to solve the need with a default search? That'd be the easiest I think.

Greets,

Daniel

Project Manager CS/Service Development

Jamba! GmbH E-Mail: daniel.obee@jamba.net

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Daniele Sent: Mittwoch, 21. November 2007 07:32 To: otrs@otrs.org Subject: [otrs] retrieve closed ticket

Where or how can I find closed ticket in order to browse them (eventually, print them) each time I need them? Thank you in advance Daniele

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/

Daniele

8:29 a.m.

Gosh!! I went to look for "status view" in admin->sysconfig and I wrote status view in the "Search for" field of the page but I got the error: Software error: Can't use string ("") as a HASH ref while "strict refs" in use at /usr/share/otrs//Kernel/System/Config.pm line 589. For help, please send mail to the webmaster (webmaster@localhost mailto:webmaster@localhost), giving this error message and the time and date of the error. On the same argument. How can I upgrade from 2.2.3 to 2.2.4 on debian server if it is still not available the release 2.2.4 of otrs in deb package? Thank you in advance Daniele Andy Lubel ha scritto:

...

Or enable the "status view" in sysconfig and see open and closed tickets (not for the faint DB server).

-Andy

------------------------------------------------------------------------ *From:* otrs-bounces@otrs.org on behalf of Obee, Daniel *Sent:* Wed 11/21/2007 2:37 AM *To:* User questions and discussions about OTRS.org *Subject:* RE: [otrs] retrieve closed ticket

You can limit the search to Status 'closed' if you need to.

Just pick the queues and the status you need and then at the end of the search screen click the checkbox 'Save Search-Profile as Template?'. Give it a name (e.g. 'closed tickets in queue XXXX) and save the search. It will appear under the search templates choice next time.

AFAIK ten searches can be saved.

Greetz, Daniel

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Daniele Sent: Mittwoch, 21. November 2007 08:29 To: User questions and discussions about OTRS.org Subject: Re: [otrs] retrieve closed ticket

Yes, I tried, but if I enter a star (*) in the default search I get a lot of ticked, not only the closed one. Ciao. Daniele

Obee, Daniel ha scritto:

...
Hi Daniele.

Have you tried to solve the need with a default search? That'd be the easiest I think.

Greets,

Daniel

Project Manager CS/Service Development

Jamba! GmbH E-Mail: daniel.obee@jamba.net

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Daniele Sent: Mittwoch, 21. November 2007 07:32 To: otrs@otrs.org Subject: [otrs] retrieve closed ticket

Where or how can I find closed ticket in order to browse them (eventually, print them) each time I need them? Thank you in advance Daniele

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/

Gabriele D'Andrea

11:56 a.m.

Maybe you can't use "" However you must search for statusview For your convenience the right page in SysAdmin is Frontend::Agent::Ticket::ViewStatus where you must enable the setting Frontend::Module###AgentTicketStatusView Bye Gabriele ----- Original Message ----- From: "Daniele" To: "User questions and discussions about OTRS.org" Sent: Wednesday, November 21, 2007 9:29 AM Subject: Re: [otrs] retrieve closed ticket

...

Gosh!! I went to look for "status view" in admin->sysconfig and I wrote status view in the "Search for" field of the page but I got the error:

Software error:

Can't use string ("") as a HASH ref while "strict refs" in use at /usr/share/otrs//Kernel/System/Config.pm line 589.

For help, please send mail to the webmaster (webmaster@localhost mailto:webmaster@localhost), giving this error message and the time and date of the error.

On the same argument. How can I upgrade from 2.2.3 to 2.2.4 on debian server if it is still not available the release 2.2.4 of otrs in deb package?

Thank you in advance Daniele

Andy Lubel ha scritto:

...
Or enable the "status view" in sysconfig and see open and closed tickets (not for the faint DB server). -Andy

------------------------------------------------------------------------ *From:* otrs-bounces@otrs.org on behalf of Obee, Daniel *Sent:* Wed 11/21/2007 2:37 AM *To:* User questions and discussions about OTRS.org *Subject:* RE: [otrs] retrieve closed ticket

You can limit the search to Status 'closed' if you need to.

Just pick the queues and the status you need and then at the end of the search screen click the checkbox 'Save Search-Profile as Template?'. Give it a name (e.g. 'closed tickets in queue XXXX) and save the search. It will appear under the search templates choice next time.

AFAIK ten searches can be saved.

Greetz, Daniel

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Daniele Sent: Mittwoch, 21. November 2007 08:29 To: User questions and discussions about OTRS.org Subject: Re: [otrs] retrieve closed ticket

Yes, I tried, but if I enter a star (*) in the default search I get a lot of ticked, not only the closed one. Ciao. Daniele

Obee, Daniel ha scritto:

...
Hi Daniele.

Have you tried to solve the need with a default search? That'd be the easiest I think.

Greets,

Daniel

Project Manager CS/Service Development

Jamba! GmbH E-Mail: daniel.obee@jamba.net

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Daniele Sent: Mittwoch, 21. November 2007 07:32 To: otrs@otrs.org Subject: [otrs] retrieve closed ticket

Where or how can I find closed ticket in order to browse them (eventually, print them) each time I need them? Thank you in advance Daniele

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

Daniele

12:13 p.m.

Thank you Gabriele but I tried to write some stings but every time I got the same error, also if I only enter a single character like a Daniele Gabriele D'Andrea ha scritto:

...

Maybe you can't use "" However you must search for statusview For your convenience the right page in SysAdmin is Frontend::Agent::Ticket::ViewStatus where you must enable the setting Frontend::Module###AgentTicketStatusView

Bye Gabriele

----- Original Message ----- From: "Daniele" To: "User questions and discussions about OTRS.org" Sent: Wednesday, November 21, 2007 9:29 AM Subject: Re: [otrs] retrieve closed ticket

...
Gosh!! I went to look for "status view" in admin->sysconfig and I wrote status view in the "Search for" field of the page but I got the error:

Software error:

Can't use string ("") as a HASH ref while "strict refs" in use at /usr/share/otrs//Kernel/System/Config.pm line 589.

For help, please send mail to the webmaster (webmaster@localhost mailto:webmaster@localhost), giving this error message and the time and date of the error.

On the same argument. How can I upgrade from 2.2.3 to 2.2.4 on debian server if it is still not available the release 2.2.4 of otrs in deb package?

Thank you in advance Daniele

Andy Lubel ha scritto:

...
Or enable the "status view" in sysconfig and see open and closed tickets (not for the faint DB server). -Andy

------------------------------------------------------------------------

*From:* otrs-bounces@otrs.org on behalf of Obee, Daniel *Sent:* Wed 11/21/2007 2:37 AM *To:* User questions and discussions about OTRS.org *Subject:* RE: [otrs] retrieve closed ticket

You can limit the search to Status 'closed' if you need to.

Just pick the queues and the status you need and then at the end of the search screen click the checkbox 'Save Search-Profile as Template?'. Give it a name (e.g. 'closed tickets in queue XXXX) and save the search. It will appear under the search templates choice next time.

AFAIK ten searches can be saved.

Greetz, Daniel

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Daniele Sent: Mittwoch, 21. November 2007 08:29 To: User questions and discussions about OTRS.org Subject: Re: [otrs] retrieve closed ticket

Yes, I tried, but if I enter a star (*) in the default search I get a lot of ticked, not only the closed one. Ciao. Daniele

Obee, Daniel ha scritto:

...
Hi Daniele.

Have you tried to solve the need with a default search? That'd be the easiest I think.

Greets,

Daniel

Project Manager CS/Service Development

Jamba! GmbH E-Mail: daniel.obee@jamba.net

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Daniele Sent: Mittwoch, 21. November 2007 07:32 To: otrs@otrs.org Subject: [otrs] retrieve closed ticket

Where or how can I find closed ticket in order to browse them (eventually, print them) each time I need them? Thank you in advance Daniele

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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Gabriele D'Andrea

12:59 p.m.

Well, I don't know, however you can go directly to the page Ticket -> Frontend::Agent::ModuleRegistration ----- Original Message ----- From: "Daniele" To: "User questions and discussions about OTRS.org" Sent: Wednesday, November 21, 2007 1:13 PM Subject: Re: [otrs] retrieve closed ticket

...

Thank you Gabriele but I tried to write some stings but every time I got the same error, also if I only enter a single character like a

Daniele

Gabriele D'Andrea ha scritto:

...
Maybe you can't use "" However you must search for statusview For your convenience the right page in SysAdmin is Frontend::Agent::Ticket::ViewStatus where you must enable the setting Frontend::Module###AgentTicketStatusView

Bye Gabriele

----- Original Message ----- From: "Daniele" To: "User questions and discussions about OTRS.org" Sent: Wednesday, November 21, 2007 9:29 AM Subject: Re: [otrs] retrieve closed ticket

...
Gosh!! I went to look for "status view" in admin->sysconfig and I wrote status view in the "Search for" field of the page but I got the error:

Software error:

Can't use string ("") as a HASH ref while "strict refs" in use at /usr/share/otrs//Kernel/System/Config.pm line 589.

For help, please send mail to the webmaster (webmaster@localhost mailto:webmaster@localhost), giving this error message and the time and date of the error.

On the same argument. How can I upgrade from 2.2.3 to 2.2.4 on debian server if it is still not available the release 2.2.4 of otrs in deb package?

Thank you in advance Daniele

Andy Lubel ha scritto:

...
Or enable the "status view" in sysconfig and see open and closed tickets (not for the faint DB server). -Andy

------------------------------------------------------------------------

*From:* otrs-bounces@otrs.org on behalf of Obee, Daniel *Sent:* Wed 11/21/2007 2:37 AM *To:* User questions and discussions about OTRS.org *Subject:* RE: [otrs] retrieve closed ticket

You can limit the search to Status 'closed' if you need to.

Just pick the queues and the status you need and then at the end of the search screen click the checkbox 'Save Search-Profile as Template?'. Give it a name (e.g. 'closed tickets in queue XXXX) and save the search. It will appear under the search templates choice next time.

AFAIK ten searches can be saved.

Greetz, Daniel

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Daniele Sent: Mittwoch, 21. November 2007 08:29 To: User questions and discussions about OTRS.org Subject: Re: [otrs] retrieve closed ticket

Yes, I tried, but if I enter a star (*) in the default search I get a lot of ticked, not only the closed one. Ciao. Daniele

Obee, Daniel ha scritto:

...
Hi Daniele.

Have you tried to solve the need with a default search? That'd be the easiest I think.

Greets,

Daniel

Project Manager CS/Service Development

Jamba! GmbH E-Mail: daniel.obee@jamba.net

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Daniele Sent: Mittwoch, 21. November 2007 07:32 To: otrs@otrs.org Subject: [otrs] retrieve closed ticket

Where or how can I find closed ticket in order to browse them (eventually, print them) each time I need them? Thank you in advance Daniele

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/

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_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ lhost [127.0.0.1]) by lusen.otrs.org (Postfix) with ESMTP id 3A56E28D4E; Wed, 21 Nov 2007 12:13:49 +0000 (GMT) X-Original-To: otrs-otrs@lusen.otrs.org Delivered-To: otrs-otrs@lusen.otrs.org Received: from osser.otrs.com (osser.otrs.com [88.198.17.202]) by lusen.otrs.org (Postfix) with ESMTP id 6FBEA27B9F for ; Wed, 21 Nov 2007 12:13:48 +0000 (GMT) Received: from localhost (localhost [127.0.0.1]) by osser.otrs.com (Postfix) with ESMTP id 7EF1E44D20 for ; Wed, 21 Nov 2007 13:13:47 +0100 (CET) Received: from osser.otrs.com ([127.0.0.1]) by localhost (osser.otrs.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 10999-04 for ; Wed, 21 Nov 2007 13:13:44 +0100 (CET) Received: from excmail.iss.it (mail.iss.it [151.99.179.80]) by osser.otrs.com (Postfix) with ESMTP id 8C33D44CC1 for ; Wed, 21 Nov 2007 13:13:42 +0100 (CET) Received: from si.cordella.iss.it ([10.236.11.116]) by excmail.iss.it with Microsoft SMTPSVC(6.0.3790.3959); Wed, 21 Nov 2007 13:13:34 +0100 Message-ID: <474420EE.4010307@iss.it> Date: Wed, 21 Nov 2007 13:13:34 +0100 From: Daniele Organization: ISS User-Agent: Thunderbird 2.0.0.9 (Macintosh/20071031) MIME-Version: 1.0 To: "User questions and discussions about OTRS.org" Subject: Re: [otrs] retrieve closed ticket References: <4743D0C4.6030502@iss.it><1A0EBDE4675C6C43B32032ACF805B798B8A60D@berwnexmb03.jcorp.ad.jamba.net><4743DE21.30207@iss.it><1A0EBDE4675C6C43B32032ACF805B798B8A60F@berwnexmb03.jcorp.ad.jamba.net> <4743EC5D.3020506@iss.it> <012901c82c35$866628b0$8e04a8c0@nettezza> In-Reply-To: <012901c82c35$866628b0$8e04a8c0@nettezza> Content-Type: text/plain; charset=ISO-8859-1; format=flowed Content-Transfer-Encoding: 7bit X-OriginalArrivalTime: 21 Nov 2007 12:13:34.0699 (UTC) FILETIME=[F05513B0:01C82C37] X-Virus-Scanned: amavisd-new at otrs.com X-BeenThere: otrs@otrs.org X-Mailman-Version: 2.1.2 Precedence: list Reply-To: "User questions and discussions about OTRS.org" List-Id: User questions and discussions about OTRS.org List-Unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs, mailto:otrs-request@otrs.org?subject=unsubscribe List-Archive: http://lists.otrs.org/pipermail/otrs List-Post: mailto:otrs@otrs.org List-Help: mailto:otrs-request@otrs.org?subject=help List-Subscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs, mailto:otrs-request@otrs.org?subject=subscribe Sender: otrs-bounces@otrs.org Errors-To: otrs-bounces@otrs.org X-Spam-Rating: mxavas3.alicom.com 1.6.2 0/1000/N

Thank you Gabriele but I tried to write some stings but every time I got the same error, also if I only enter a single character like a

Daniele

Gabriele D'Andrea ha scritto:

...
Maybe you can't use "" However you must search for statusview For your convenience the right page in SysAdmin is Frontend::Agent::Ticket::ViewStatus where you must enable the setting Frontend::Module###AgentTicketStatusView

Bye Gabriele

----- Original Message ----- From: "Daniele" To: "User questions and discussions about OTRS.org" Sent: Wednesday, November 21, 2007 9:29 AM Subject: Re: [otrs] retrieve closed ticket

...
Gosh!! I went to look for "status view" in admin->sysconfig and I wrote status view in the "Search for" field of the page but I got the error:

Software error:

Can't use string ("") as a HASH ref while "strict refs" in use at /usr/share/otrs//Kernel/System/Config.pm line 589.

For help, please send mail to the webmaster (webmaster@localhost mailto:webmaster@localhost), giving this error message and the time and date of the error.

On the same argument. How can I upgrade from 2.2.3 to 2.2.4 on debian server if it is still not available the release 2.2.4 of otrs in deb package?

Thank you in advance Daniele

Andy Lubel ha scritto:

...
Or enable the "status view" in sysconfig and see open and closed tickets (not for the faint DB server). -Andy

------------------------------------------------------------------------

*From:* otrs-bounces@otrs.org on behalf of Obee, Daniel *Sent:* Wed 11/21/2007 2:37 AM *To:* User questions and discussions about OTRS.org *Subject:* RE: [otrs] retrieve closed ticket

You can limit the search to Status 'closed' if you need to.

Just pick the queues and the status you need and then at the end of the search screen click the checkbox 'Save Search-Profile as Template?'. Give it a name (e.g. 'closed tickets in queue XXXX) and save the search. It will appear under the search templates choice next time.

AFAIK ten searches can be saved.

Greetz, Daniel

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Daniele Sent: Mittwoch, 21. November 2007 08:29 To: User questions and discussions about OTRS.org Subject: Re: [otrs] retrieve closed ticket

Yes, I tried, but if I enter a star (*) in the default search I get a lot of ticked, not only the closed one. Ciao. Daniele

Obee, Daniel ha scritto:

...
Hi Daniele.

Have you tried to solve the need with a default search? That'd be the easiest I think.

Greets,

Daniel

Project Manager CS/Service Development

Jamba! GmbH E-Mail: daniel.obee@jamba.net

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Daniele Sent: Mittwoch, 21. November 2007 07:32 To: otrs@otrs.org Subject: [otrs] retrieve closed ticket

Where or how can I find closed ticket in order to browse them (eventually, print them) each time I need them? Thank you in advance Daniele

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___________________________________________

justinjohnson＠f2s.com

12:28 p.m.

New subject: Close all Tickets from a list of Customer ID's

Hi All, I need to close all open tickets for a range of 200 customer ID's I have. I am trying to do this using generic agent but when I do this and input more than one customer ID using commas it finds no tickets. It finds them if I put them in one by one but it's a very long drawn out process doing it this way. Is there a quicker way? Thanks Justin

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participants (5)

Andy Lubel
Daniele
Gabriele D'Andrea
justinjohnson＠f2s.com
Obee, Daniel