Re: [otrs] Hide the Required Queues on Customer frontend -- solutionfound.
That's working like a charm, thank you Ramana. This way, as expected in our model, the client sees only it's own main queue. There's just one more thing (for now :-) ) : despite there's just one possible queue for the client, he still has to select it. So, is there a way to auto-fill the queue field with this unique possible queue ? Thanks for any clue, Florian. -----Message d'origine----- De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de ramana Envoyé : mercredi 3 mars 2010 07:51 À : User questions and discussions about OTRS. Objet : [otrs] Hide the Required Queues on Customer frontend -- solutionfound. Hi Every one. IT is possible to hide the Required Queues on Customer frontend. IT is working fine for me. Solution : Hide the Required Queues on Customer frontend Add this script on ACL list $Self->{TicketAcl}->{'ACL-Customer-Queues'} = { Properties => {Frontend => {Action => ['CustomerTicketMessage'] }}, PossibleNot => { Ticket => { Queue => ['[RegExp]::', '[RegExp]^CHN-IT-L1', '[RegExp]^CHN-IT-L2', '[RegExp]^HYD-IT-L1', '[RegExp]^HYD-IT-L2', '[RegExp]^Junk', '[RegExp]^Misc', '[RegExp]^Raw', '[RegExp]^Postmaster',] } }}; Regards, Ramana --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Hi, On 11.03.2010, at 14:03, Florian Houel wrote:
That's working like a charm, thank you Ramana. This way, as expected in our model, the client sees only it's own main queue.
There's just one more thing (for now :-) ) : despite there's just one possible queue for the client, he still has to select it. So, is there a way to auto-fill the queue field with this unique possible queue ?
Thanks for any clue, Florian.
I would not recomend to use ACL if you just want to enable 1 Queue. Search for "OwnQueueSelection" in the SysConfig and you will find your way ;-) For setting a default Queue you shoudl consider to change the SysConfig Option "Action" in Frontend::Customer::ModuleRegistration below "Ticket"-Group to something like: Action=CustomerTicketMessage?Dest=1||Postmaster First the DB-ID, followed by two pipes, followed by the current Queuename.
-----Message d'origine----- De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de ramana Envoyé : mercredi 3 mars 2010 07:51 À : User questions and discussions about OTRS. Objet : [otrs] Hide the Required Queues on Customer frontend -- solutionfound.
Hi Every one.
IT is possible to hide the Required Queues on Customer frontend.
IT is working fine for me.
Solution :
Hide the Required Queues on Customer frontend
Add this script on ACL list
$Self->{TicketAcl}->{'ACL-Customer-Queues'} = { Properties => {Frontend => {Action => ['CustomerTicketMessage'] }}, PossibleNot => { Ticket => { Queue => ['[RegExp]::', '[RegExp]^CHN-IT-L1', '[RegExp]^CHN-IT-L2', '[RegExp]^HYD-IT-L1', '[RegExp]^HYD-IT-L2', '[RegExp]^Junk', '[RegExp]^Misc', '[RegExp]^Raw', '[RegExp]^Postmaster',] } }};
Regards, Ramana
Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project
participants (2)
-
Florian Houel -
Nils Leideck - ITSM