here's a potential solution i received from michael holland (mholland@Monitronics.com). i haven't tried it yet, but i figured id post it to the list in case it might help someone else: "I just solved it. I gave myself full access. Logged out and logged in as localhost. Then logged back out, and back in as myself. Now I have Categories." Mike Conigliaro ProActive Technologies conigliaro@getproactivenow.com 203.239.0440 ext:317 www.getproactivenow.com Aaron Davidson wrote:

Hi Mike, we're using OTRS v2.2.1 and have only just installed the faq module and we are seeing exactly this issue.

Did anyone manage to get back to you with an answer as to how you add in new categories?

...

thanks, but i already did that. maybe im not looking in the right place. should i be seeing a separate icon for category management or something? im able to access the form to create a new article, but it just complains that no categories exist.

Mike Conigliaro ProActive Technologies [EMAIL PROTECTED] 203.239.0440 ext:317 www.getproactivenow.com

Best regards,

Aaron Davidson SimWorks International Limited

Ph. +649 296 6290 Fax. +649 296 6295 Mob. +6421 557 600 Skype. aldsimworks