Running: CentOS 4 with Apache 2 I had an older version of otrs installed. I deleted the database, and uninstalled the old version. I then installed 2.4.7 from the RPM. Here's what else I did: - ./SetPermissions.sh /opt/otrs otrs apache apache apache - ./otrs.checkModules (OK) - perl -cw cgi-bin/installer.pl (OK) - perl -cw PostMaster.pl (OK) When I go to: https://mydomain.com/otrs/installer.pl, I get: "Internal Server Error". Server logs: apache log: File does not exist: /home/webadmin/mydomain.com/html/otrs suexec.log: command not in docroot (/opt/otrs/bin/cgi-bin/installer.pl) My /etc/httpd/conf.d/otrs.conf is the default one from the setup. Bot really srue how to go from here....
Hi, John... It seams that you have some problem with Apache configuration. When you clear the previous installation, did you so also with the related apache configuration files (I use OpenSUSE and they are in /etc/apache/conf.d/otrs.conf)? Edson. Em 20/08/2010 21:38, John Espiro escreveu:
Running: CentOS 4 with Apache 2
I had an older version of otrs installed. I deleted the database, and uninstalled the old version. I then installed 2.4.7 from the RPM.
Here's what else I did: - ./SetPermissions.sh /opt/otrs otrs apache apache apache - ./otrs.checkModules (OK) - perl -cw cgi-bin/installer.pl (OK) - perl -cw PostMaster.pl (OK)
When I go to: https://mydomain.com/otrs/installer.pl, I get: "Internal Server Error". Server logs: apache log: File does not exist: /home/webadmin/mydomain.com/html/otrs suexec.log: command not in docroot (/opt/otrs/bin/cgi-bin/installer.pl)
My /etc/httpd/conf.d/otrs.conf is the default one from the setup.
Bot really srue how to go from here....
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Hi Edson -
I did not clear out the old apache file... but it looks to be the same
as the new one:
# added for OTRS (http://otrs.org/)
# $Id: apache2-httpd-new.include.conf,v 1.5 2008/11/10 11:08:55 ub Exp $
# --
# agent, admin and customer frontend
ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"
# if mod_perl is used
<IfModule mod_perl.c>
# load all otrs modules
Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl
# Apache::Reload - Reload Perl Modules when Changed on Disk
PerlModule Apache2::Reload
PerlInitHandler Apache2::Reload
PerlModule Apache2::RequestRec
# set mod_perl2 options
Hi, John...
It seams that you have some problem with Apache configuration. When you clear the previous installation, did you so also with the related apache configuration files (I use OpenSUSE and they are in /etc/apache/conf.d/otrs.conf)?
Edson.
Em 20/08/2010 21:38, John Espiro escreveu:
Running: CentOS 4 with Apache 2
I had an older version of otrs installed. I deleted the database, and uninstalled the old version. I then installed 2.4.7 from the RPM.
Here's what else I did: - ./SetPermissions.sh /opt/otrs otrs apache apache apache - ./otrs.checkModules (OK) - perl -cw cgi-bin/installer.pl (OK) - perl -cw PostMaster.pl (OK)
When I go to: https://mydomain.com/otrs/installer.pl, I get: "Internal Server Error". Server logs: apache log: File does not exist: /home/webadmin/mydomain.com/html/otrs suexec.log: command not in docroot (/opt/otrs/bin/cgi-bin/installer.pl)
My /etc/httpd/conf.d/otrs.conf is the default one from the setup.
Bot really srue how to go from here....
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Not sure if this is related... If I run: scripts/apache2-perl-startup.pl I get: apache2-perl-startup.pl: Use of uninitialized value in pattern match (m//) at scripts/apache2-perl-startup.pl line 30. Status: 500 On 8/21/2010 10:31 AM, John Espiro wrote:
Hi Edson -
I did not clear out the old apache file... but it looks to be the same as the new one:
# added for OTRS (http://otrs.org/) # $Id: apache2-httpd-new.include.conf,v 1.5 2008/11/10 11:08:55 ub Exp $ # --
# agent, admin and customer frontend ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"
# if mod_perl is used <IfModule mod_perl.c>
# load all otrs modules Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl
# Apache::Reload - Reload Perl Modules when Changed on Disk PerlModule Apache2::Reload PerlInitHandler Apache2::Reload PerlModule Apache2::RequestRec
# set mod_perl2 options
# ErrorDocument 403 /otrs/customer.pl ErrorDocument 403 /otrs/index.pl SetHandler perl-script PerlResponseHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders PerlOptions +SetupEnv Order allow,deny Allow from all </Location> </IfModule> # directory settings
AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all </Directory> AllowOverride None Order allow,deny Allow from all </Directory> # MaxRequestsPerChild (so no apache child will be to big!) MaxRequestsPerChild 400
On 8/21/2010 5:31 AM, Edson - Lists wrote:
Hi, John...
It seams that you have some problem with Apache configuration. When you clear the previous installation, did you so also with the related apache configuration files (I use OpenSUSE and they are in /etc/apache/conf.d/otrs.conf)?
Edson.
Em 20/08/2010 21:38, John Espiro escreveu:
Running: CentOS 4 with Apache 2
I had an older version of otrs installed. I deleted the database, and uninstalled the old version. I then installed 2.4.7 from the RPM.
Here's what else I did: - ./SetPermissions.sh /opt/otrs otrs apache apache apache - ./otrs.checkModules (OK) - perl -cw cgi-bin/installer.pl (OK) - perl -cw PostMaster.pl (OK)
When I go to: https://mydomain.com/otrs/installer.pl, I get: "Internal Server Error". Server logs: apache log: File does not exist: /home/webadmin/mydomain.com/html/otrs suexec.log: command not in docroot (/opt/otrs/bin/cgi-bin/installer.pl)
My /etc/httpd/conf.d/otrs.conf is the default one from the setup.
Bot really srue how to go from here....
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How can I tell which permissions that I should have set with the ./SetPermissions.sh /opt/otrs script... John On 8/21/2010 11:03 AM, John Espiro wrote:
Not sure if this is related...
If I run: scripts/apache2-perl-startup.pl I get: apache2-perl-startup.pl: Use of uninitialized value in pattern match (m//) at scripts/apache2-perl-startup.pl line 30. Status: 500
On 8/21/2010 10:31 AM, John Espiro wrote:
Hi Edson -
I did not clear out the old apache file... but it looks to be the same as the new one:
# added for OTRS (http://otrs.org/) # $Id: apache2-httpd-new.include.conf,v 1.5 2008/11/10 11:08:55 ub Exp $ # --
# agent, admin and customer frontend ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"
# if mod_perl is used <IfModule mod_perl.c>
# load all otrs modules Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl
# Apache::Reload - Reload Perl Modules when Changed on Disk PerlModule Apache2::Reload PerlInitHandler Apache2::Reload PerlModule Apache2::RequestRec
# set mod_perl2 options
# ErrorDocument 403 /otrs/customer.pl ErrorDocument 403 /otrs/index.pl SetHandler perl-script PerlResponseHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders PerlOptions +SetupEnv Order allow,deny Allow from all </Location> </IfModule> # directory settings
AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all </Directory> AllowOverride None Order allow,deny Allow from all </Directory> # MaxRequestsPerChild (so no apache child will be to big!) MaxRequestsPerChild 400
On 8/21/2010 5:31 AM, Edson - Lists wrote:
Hi, John...
It seams that you have some problem with Apache configuration. When you clear the previous installation, did you so also with the related apache configuration files (I use OpenSUSE and they are in /etc/apache/conf.d/otrs.conf)?
Edson.
Em 20/08/2010 21:38, John Espiro escreveu:
Running: CentOS 4 with Apache 2
I had an older version of otrs installed. I deleted the database, and uninstalled the old version. I then installed 2.4.7 from the RPM.
Here's what else I did: - ./SetPermissions.sh /opt/otrs otrs apache apache apache - ./otrs.checkModules (OK) - perl -cw cgi-bin/installer.pl (OK) - perl -cw PostMaster.pl (OK)
When I go to: https://mydomain.com/otrs/installer.pl, I get: "Internal Server Error". Server logs: apache log: File does not exist: /home/webadmin/mydomain.com/html/otrs suexec.log: command not in docroot (/opt/otrs/bin/cgi-bin/installer.pl)
My /etc/httpd/conf.d/otrs.conf is the default one from the setup.
Bot really srue how to go from here....
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Just have a look into the usage:
root@otrs:/opt/otrs# ./bin/SetPermissions.sh
SetPermissions.sh <$Revision: 1.35 $> - set OTRS file permissions
Copyright (C) 2001-2009 OTRS AG, http://otrs.org/\n
Usage: SetPermissions.sh
How can I tell which permissions that I should have set with the
./SetPermissions.sh /opt/otrs script...
John
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participants (3)
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Edson - Lists -
John Espiro -
Oliver Methfessel [MC]