Here you go, add this to rpc-example.pl: # create a new ticket number my $TicketNumber = $RPC->Dispatch($User, $Pw, 'TicketObject', 'TicketCreateNumber'); print "NOTICE: TicketObject->TicketCreateNumber() = $TicketNumber\n"; print "NOTICE: TicketObject->TicketCreate()\n"; my $TicketId = $RPC->Dispatch($User, $Pw, 'TicketObject', 'TicketCreate', TN => $TicketNumber, Title => 'Some Ticket Title', Queue => 'Raw', # or QueueID => 123, Lock => 'unlock', PriorityID => 2, # or PriorityID => 2, State => 'new', # or StateID => 5, CustomerUser => 'customer@example.com', OwnerID => 1, # new owner ResponsibleID => 1, # new responsible UserID => 1, ); print "NOTICE: New Ticket id is: $TicketId\n"; if ($TicketId) { # get ticket attributes print "NOTICE: TicketObject->TicketGet(TicketID => $TicketId)\n"; my %Ticket = $RPC->Dispatch($User, $Pw, 'TicketObject', 'TicketGet', TicketID => $TicketId); print "NOTICE: Ticket Number is: $Ticket{TicketNumber}\n"; print "NOTICE: Ticket State is: $Ticket{State}\n"; print "NOTICE: Ticket Queue is: $Ticket{Queue}\n"; } Actually it is quite easy to use this from perl. Simply swap the calls for Object->Method(ARGS) with: $RPC->Dispatch($User, $Pw, 'Object', 'Method', ARGS); It's that easy! Regards, Umberto On Mon, Jun 30, 2008 at 2:51 PM, Egor Tsilenko wrote:

Hello community! I have an idea to create ticket in OTRS from other system using RPC. I've only found /opt/otrs/bin/cgi-bin/rpc.pl and /opt/otrs/scripts/rpc-example.pl Does anyone have already realized such thing like creating a ticket via RPC? Any docs, rtfm's or working scripts? Thanks in advance. -- Циленко Егор _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/