Is there a way to filter mail on windows otrs 2.0 via the subject line. I want to have customers be able to put their customer number in the subject line and it tag it reguardless of their email address. _________________________________________________________________ Express yourself instantly with MSN Messenger! Download today - it's FREE! http://messenger.msn.click-url.com/go/onm00200471ave/direct/01/
Hi Got to Admin option. Try POP3 filtering. It will help you regards -- ___________________________ Bipin Das Linux Administrator, Spectrum Softtech Solutions, Mahakavi G Road,Cochin-682011. Phone 0484 4082000.
Hi Aaron, Aaron Blackwell schrieb:
Is there a way to filter mail on windows otrs 2.0 via the subject line. I want to have customers be able to put their customer number in the subject line and it tag it reguardless of their email address.
Use PostmasterFilter. It is independent of the used OS. Search via regex the customer number and store it in e.g. X-OTRS-CustomerNo Bye, Alex
participants (3)
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Aaron Blackwell -
Alexander Scholler -
Bipin