Hi, I have a problem with Escalation time for queue... I have define a queue with : Escalation - First Response Time (minutes): 240 Escalation - Update Time (minutes): 480 Escalation - Solution Time (minutes): 960 Now when i'm testing the queue with sending a mail, i have very high strange value : First Response Time: 14 hours 59 minutes Update Time: 18 hours 59 minutes Solution Time: 85 hours 59 minutes Why i have this ? (using 2.2.1 version) Thanks in advance, Damien BASTIE