I forgot: You can also do #which perl

and match the result path to the very first line of code in Postmaster.pl

do #head Postmaster.pl

and see if the first line in the code has a different path than the output of "which perl". If they are different then update the file with your editor of choice ( I like vi)

Tona,

----- Original Message ----- From: "Tonatiuh Medina" To: "User questions and discussions about OTRS.org" Sent: Tuesday, March 06, 2007 6:01 PM Subject: Re: [otrs] Update @INC in OTRS?

...

It looks to me that you have two perl versions installed 5.8.0 and 5.8.7 And when you do: <# cat ../doc/test-email-1.box | ./PostMaster.pl> it uses into the older one, which seem to lack of DBD::mysql. If you are sure that you have installed DBD::mysql, it should work. And if when you do < #perl -V > you get the right @INC then try to do:

<# cat ../doc/test-email-1.box | perl PostMaster.pl> instead (note perl and not ./)

if you still getting the same error, then you done have DBD:mysql installed. Hope that helps.

Tona

----- Original Message ----- From: "Jeff Baughn" To: Sent: Tuesday, March 06, 2007 5:43 PM Subject: [otrs] Update @INC in OTRS?

I have updated my Perl installation, but I can't seem to get OTRS to recognize this. I was having problems getting mail using the PostMaster.pl script, so I ran cat ../doc/test-email | ./PostMaster.pl and got the following:

# cat ../doc/test-email-1.box | ./PostMaster.pl ERROR: OTRS-PM-01 Perl: 5.8.0 OS: linux Time: Tue Mar 6 17:19:13 2007

Message: install_driver(mysql) failed: Can't locate loadable object for module DBD::mysql in @INC (@INC contains: /opt/otrs/Kernel/cpan-lib /opt/otrs /usr/lib/perl5/5.8.0/i386-linux-thread-multi /usr/lib/perl5/5.8.0 /usr/lib/perl5/site_perl/5.8.0/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.0 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.0/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.0 /usr/lib/perl5/vendor_perl .) at (eval 47) line 3 Compilation failed in require at (eval 47) line 3, <PRODUCT> line

Changing the path in the PostMaster.pl script fixed that problem. Now I have this: cat ../doc/test-email-1.box | ./PostMaster.pl ERROR: OTRS-PM-01 Perl: 5.8.7 OS: linux Time: Tue Mar 6 20:58:22 2007 Message: Can't write /opt/otrs/var/log/TicketCounter.log: Permission denied Traceback (23603): Module: Kernel::System::Ticket::Number::Date::CreateTicketNr (v1.14) Line: 66 Module: Kernel::System::PostMaster::NewTicket::Run (v1.52) Line: 158 Module: Kernel::System::PostMaster::Run (v1.52) Line: 239 Module: (eval) (v1.19) Line: 112 Module: ./PostMaster.pl (v1.19) Line: 86 ERROR: OTRS-PM-01 Perl: 5.8.7 OS: linux Time: Tue Mar 6 20:58:22 2007 Message: Can't write /opt/otrs/var/log/TicketCounter.log: at /opt/otrs/Kernel/System/Ticket/Number/Date.pm line 70. Traceback (23603): Module: ./PostMaster.pl (v1.19) Line: 132 My TicketCounter.log file has the correct permissions as far as I can tell. Any other ideas? Thank you. -Jeff Quoting Tonatiuh Medina : 4.

...

Perhaps a module that DBD::mysql requires hasn't been fully installed at /opt/otrs/Kernel/System/DB.pm line 191

Traceback (20129): Module: ./PostMaster.pl (v1.19) Line: 131

The problem here is that when I run perl -V, my @INC shows up as:

@INC: /usr/local/perl-5.8.7/lib/5.8.7/i686-linux /usr/local/perl-5.8.7/lib/5.8.7 /usr/local/perl-5.8.7/lib/site_perl/5.8.7/i686-linux /usr/local/perl-5.8.7/lib/site_perl/5.8.7 /usr/local/perl-5.8.7/lib/site_perl .

How can I force OTRS to use the correct @INC variable?

Thank you in advance.

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/