Hi, Ca anyone tell me where the data is held for the revision number and product name in the page footers is set? I have changed a couple of things in my OTRS install and want to change the revsion number so i can keep track of what ive done, and also would like to add some extra text to the product name. I am running several versions of OTRS, I have 'Final OTRS' which is a live system, and 2 other versions one is 'Aproval OTRS' waiting aproval before going live, and the other is 'Expermental OTRS' wich is me mucking about with the code. It would be a lot easier to be able to change the 'Product' and 'Version' vars to allow me to easly tell which version im in. Thanks Matt -- This message has been scanned for viruses and dangerous content by the www.ms.mlsis.co.uk MailScanner, and is believed to be clean. Please contact ms@ms.mlsis.co.uk for support.

On Friday, July 02, 2004 10:56 PM Marshall28 wrote:

I'm pretty sure this isn't in OTRS but are there any plans to implement a way for an agent to input his time on a ticket? I'd like this so that upper management can see how long it takes for their agents/techs to address and complete a ticket. You can only see how long a ticket has been open but not the individual time an agent spends on a ticket.

You're not searching for the built-in time accounting mechanism, are you? Do a grep for "TimeUnits" on the 'Standard' theme to see: # grep TimeUnits Kernel/Output/HTML/Standard/* hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388