RE: [otrs] Don't seem to have an otrs user

23 Feb 2006

      Hi

Use sudo (as root):
	sudo -u otrs /path/to/sh /path/to/Cron.sh start otrs

I added the sh because it could be lost when running sudo.

Best regards

Are Hoel
Systems Administrator
Telio AS - www.telio.no
...
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On 
Behalf Of Gordon O'Brien
Sent: Thursday, February 23, 2006 2:03 AM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] Don't seem to have an otrs user
Thanks for the help Graeme.
When I tried the adduser line I got 'user otrs exsts' so I 
re-tried './Cron.sh start otrs'.
I then get:
'Run this script just as OTRS user!'
'su otrs' does not switch to the otrs user, and also I cannot 
log in with the otrs user as I do not know the password.
Doesn't make any sense to me!
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On 
Behalf Of Graeme Brough
Sent: 20 February 2006 08:27
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Don't seem to have an otrs user
Hi Gordon,
You can still create your OTRS user now that you have installed OTRS.
...
From 
http://doc.otrs.org/1.3/en/html/install-cli.html#INSTALL-CLI-INSTALL
useradd -d /opt/otrs/ -c 'OTRS user' otrs
usermod -G nogroup otrs (SuSE=nogroup, Red Hat=apache)
Just make sure you re-run 'SetPermissions.sh'.
HTH
Graeme
Gordon O'Brien wrote:
...
NEWBIE to both OTRS and Linux!!
I am trying to run the Cron.sh script but it says to run it 
as the otrs
user.
I don't seem to have an otrs user on my Fedora 4 system. I 
cannot use
'su otrs'
I believe OTRS was installed whilst logged in as root. Should I have
created an otrs user before installing?
Thanks
Gordon
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-- 
==============================================================
Graeme Brough                                   rsc-uc@sun.com
Customer Account Management Support Team
Internal:  x(70) 73488
Worldwide: +44 (0)1506 673488
Sun Remote Support Centre                       Linlithgow, UK
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Are Hoel

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