Hello! Is it possible in the Customer frontend to let the customers change in which queue the ticket is stored? The thing is i need a 'admin-customer' and a 'user-customer' the admin customer should be able to move the ticket from queue "Pre-Support" to queue "Support". And the 'user-customer' should only be able to create tickets in "Pre-Support". Or is there some other way to have a 'admin-customer' who is able to "approve" the 'user-customer' ticket before it goes into the 'support' queue? regards safl