No Std. Response on creating a queue
hi all, I am back playing with otrs again. Well this time I am actully using it for support to my clients. So since I am a user ( and a dummy one at that ), I'll bombard the community with some questions to which I could not find the answers. So here goes: 1) When creating a queue, there is no "empty answer" response set for the queue. Is this the desired behaviour? If yes is there a pref that can add default responses to newly created queues? thanks PS:: More questions on the way. -- Atif Ghaffar
Hi Atif, On Wed, Jul 24, 2002 at 01:57:08AM +0200, Atif Ghaffar wrote:
I am back playing with otrs again. Well this time I am actully using it for support to my clients. So since I am a user ( and a dummy one at that ), I'll bombard the community with some questions to which I could not find the answers.
Fine! ;-)
So here goes:
1) When creating a queue, there is no "empty answer" response set for the queue. Is this the desired behaviour? If yes is there a pref that can add default responses to newly created queues?
Wow. Good thinking! ,-) There is no possibility to do so (at the moment). I added this feature to the TODO-list.
Atif Ghaffar
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- socrate: 11:20am up 39 days, 11:20, 3 users, load average: 0.06, 0.03, 0.00
Martin Edenhofer wrote:
1) When creating a queue, there is no "empty answer" response set for the queue. Is this the desired behaviour? If yes is there a pref that can add default responses to newly created queues?
Wow. Good thinking! ,-) There is no possibility to do so (at the moment). I added this feature to the TODO-list.
Hi Martin. I addes a couple of routines in Queue.pm and wrote a short front-end for adding StdResponse to a Queue. Its in the CVS. please check it out and comment on it. thanks. -- Atif Ghaffar Technology Consultant ---------------------------. +41 21 321 65 55 ¦ tel +41 21 321 54 54 ¦ fax +41 78 845 31 64 ¦ mobile aghaffar@developer.ch ¦ email http://atifghaffar.com ¦ www http://www.ispman.org ¦
Hi Atif, On Wed, Jul 24, 2002 at 04:19:49PM +0200, Atif Ghaffar wrote:
[...] I addes a couple of routines in Queue.pm and wrote a short front-end for adding StdResponse to a Queue.
Its in the CVS. please check it out and comment on it.
Cool. It works fine. I like your CLI programs. Really useful. ,-) PS: I try to keep up with you. I added the "Std. Response on creating a queue" feature (current CVS). If in Kernel/Config.pm is: [...] # ----------------------------------------------------# # add std responses when a new queue is created # # ----------------------------------------------------# # array of std responses $Self->{StdResponse2QueueByCreating} = [ 'empty answer', ]; [...] If a new queue is created, the listed std responses will be added to this queue by default. PS: Thanks for the idea.
-- Atif Ghaffar
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson
Martin Edenhofer wrote:
1) When creating a queue, there is no "empty answer" response set for the queue. Is this the desired behaviour?
Um, I'd prefer if you use the Response ID instead of Respose name. Translations, non-english installs etc may create problems in future. Currently It is possible to change the name of the StdResponse via the web interface. more thoughts..? best regards. -- Atif Ghaffar Technology Consultant ---------------------------. +41 21 321 65 55 ¦ tel +41 21 321 54 54 ¦ fax +41 78 845 31 64 ¦ mobile aghaffar@developer.ch ¦ email http://atifghaffar.com ¦ www http://www.ispman.org ¦
On Thu, Jul 25, 2002 at 12:34:58AM +0200, Atif Ghaffar wrote:
1) When creating a queue, there is no "empty answer" response set for the queue. Is this the desired behaviour?
Um, I'd prefer if you use the Response ID instead of Respose name. Translations, non-english installs etc may create problems in future.
Currently It is possible to change the name of the StdResponse via the web interface.
Ok. I added the possibility to use the "name" or the "id". The user can choose.
-- Atif Ghaffar
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- socrate: 10:34pm up 40 days, 22:35, 3 users, load average: 0.00, 0.02, 0.00
participants (2)
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Atif Ghaffar -
Martin Edenhofer