Hi Ronny, Try this in your Config.pm # CustomerPanelOwnSelection # (If this is in use, "just this selection is valid" for the CustomMessage.) $Self->{CustomerPanelOwnSelection} = { # Queue => Frontend-Name 'NOC' => 'NOC Queue!', }; This will only show the NOC Queue to customers... Regards, Markus Rücker -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of iMRAN Sent: Tuesday, March 15, 2005 2:48 PM To: otrs@otrs.org Subject: [otrs] Access to 1 Queue by Customer

Hi friends,

How can i restrict on cumtomer ticket panel to show only one queue.

I've created a queue e.g. NOC and in noc thr r 3 super users, when a customer logs on and create a ticket it only show NOC queue and after the client submits ticket, one of the super user will check the ticket and assign to a group.

only super users can assign, change or modify tickets and users can only view and reply tickets after completing.

thankyou all,

Ronny _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/