How to allow to ro user select and/or create customer user for a ticket?
I have a problem. There is a default queue Raw and default group users on it. Ro user got ro, move_into, create and note permissions in this group. But he haven`t any ticket in a digest, but it is necessary, and he can`t create or even select a customer to assign it for a ticket. He got some of tickets in queue view by enabing an option Ticket::Frontend::AgentTicketQueue###ViewAllPossibleTickets, but it`s not enough Tell me please, how should i manage permissions or change some options in sysconfig to enable for ro user to view the queue tickets in digest and chose and/or create customer users? Ryazan State University IT Department Tel. +7 (4912) 460-708 ext. 2188 Fax. +7 (4912) 281-435 E-mail: d.grechishkin@rsu.edu.ru
d.grechishkin@rsu.edu.ru wrote : [...]
Tell me please, how should i manage permissions or change some options in sysconfig to enable for ro user to view the queue tickets in digest and chose and/or create customer users?
Hi, please check in SysConfig : 1. Frontend::Agent::Ticket::ViewQueue -> Ticket::Frontend::AgentTicketQueue###ViewAllPossibleTickets 2. Frontend::Admin::ModuleRegistration -> Frontend::Module###AdminCustomerUser Regards -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de
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d.grechishkin＠rsu.edu.ru