I do believe that stems from 2 things, one is the client/agent browser and the other is the email client. http://www.mail-archive.com/otrs@otrs.org/msg16922.html -Andy On 11/7/07 12:45 PM, "Brett Davis" wrote:

Hello,

Is there any way to make it so that URLs that my customers/users email in to create tickets do not get wrapped to a new line? I understand and can deal with the line wrapping in the emailed "<snip>" notification that there is a new ticket as below but the links that are in the ticket within the agent interface are also being wrapped which makes them unusable without piecing them back together. If I create tickets using the "Phone-Ticket" or "Email-Ticket" icons in the agent web interface, or as a customer through the customer web interface, the visible text of the URLs is clipped and replace with a "[...]" but the actual link at least still works which is perfect. The tickets that get created via emails sent in to OTRS always end up being wrapped and broken though. We can of course get by by piecing the links back together manually but it is somewhat annoying. Is there any way to make OTRS handle/display URLs in tickets that are emailed in the same way it handles the ones created via the web forms?

Thanks

Brett Davis Information Systems Network/Telecom Manager Dynojet Research, Inc. www.dynojet.com

-----Original Message----- From: OTRS Notification Master [mailto:ITSupport@dynojet.com] Sent: Wednesday, November 07, 2007 09:23 To: brett@dynojet.com Subject: [Ticket#2007110710000024] New ticket notification! (No Subject)

Hi Brett,

there is a new ticket in "IS::Tickets::Web"!

"Dusty Schaller" wrote:

<snip>

...

http://www.powercommander.com/powercommander_iii_usb/powercommander_all_down

...

loads.aspx?mk=8

<http://www.powercommander.com/powercommander_iii_usb/powercommander_all_dow

...

nloads.aspx?mk=8&mdl=62&yr=2006> &mdl=62&yr=2006

map -009 is listed twice

Dustin Schaller

Powersports Technical Support Manager

Dynojet Research

800-992-4993

www.dynojet.com

www.powercommander.com

<snip>

http://helpdesk.dynojetcorp.com/otrs/index.pl?Action=AgentZoom&TicketID=302

Your OTRS Notification Master

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