This shouldn't be a problem. Cobalt user management may add new groups, but I don't think it will modify existing ones. It is worth testing however. -- Matt Kirk - mkirk@sonic.net Sonic.net, Inc. Business Development Manager 2260 Apollo Way 707.522.1000 x244 (Voice) Santa Rosa, CA 95407 707.547.2199 (Fax) http://www.sonic.net/

-----Original Message----- From: murahashi [mailto:murahashi@ayayu.com] Sent: Wednesday, December 04, 2002 9:52 PM To: otrs@otrs.org Subject: Re: [otrs] Internal server error at Agent compose 'empty answer'

Hi, I changed otrs group to httpd and execute SetPermissions.sh . Fine! My system is packaged linux server. It is hard to change /etc/group because the system provides user account maintenance application. Actually I edited /etc/group. So otrs's group defenition may be lost after user maintenance. Is it problem in the future? Thnak you. Murahashi

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When agent compose 'empty answer' , Internal server error has occured. It seems permission error. But the answer was sent to customer without an error.

Below errors are in httpd/error.

[Wed Dec 4 11:41:00 2002] index.pl: Constant subroutine __need___va_list [...] mkdir /home/sites/otrs.kidanet.com/OpenTRS/var/article/2002/12/4/23: Permission denied at

/home/sites/site14/OpenTRS/bin/cgi-bin/../../Kernel/System/Tic ket/Article.pm

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line 250 [...]

Ja, it's a permission problem.

You have two possibilities to fix this.

a) File Permissions (check the following): - Is it possible to change the webserver user to otrs user? * If yes, fixed. - If not, add the otrs user to the webservers users group ("usermod -G <otrsusersgroup> otrs") - Execute "$OTRS_HOME/bin/SetPermissions.sh " * Everything should work fine.

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