Login as an Agent with admin rights. Then Enter the admin section by clicking on the admin link or icon. Click on the "Users<->Groups" link, you should have displayed a listing on users and groups on your system. You should find the faq group in the column on the right hand side. Click on the faq group name. This should take you to a listing of users and their rights in this group. Add rights as needed, click Submit and you should be good to go. GEH -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of Greg Evans Sent: Wednesday, June 06, 2007 10:11 AM To: otrs@otrs.org Subject: [otrs] FAQ module / newbie question I'm new to the whole open source stuff. I just installed OTRS and installed the FAQ module via package manager. It is in my local depository and it's installed. I cannot for the life of me figure out how to access this or edit this. How do i access the FAQ so i can change it via the agent i'm logged in as? _________________________________________________________________ Picture this – share your photos and you could win big! http://www.GETREALPhotoContest.com?ocid=TXT_TAGHM&loc=us _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/