URGENT... after upgrade ticket # starts at 1

24 Nov
2004
24 Nov
'04
9:28 a.m.
I don't know if your problem is already fixed but you can modify the number by simply editing the TicketCounter.log in /otrs/var/log I had the same issue and fixed it this way. Regards, Jorick Astrego IBM Certified System Administrator - Lotus Notes and Domino Quality On-Line® Hengelosestraat 501 P.O. Box 1414 NL-7500 BK Enschede the Netherlands Phone +31 53 4809090 Fax +31 53 4342040 Internet http://www.qualityonline.com
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Jorick Astrego