Yasir M. Arsanukaev пишет:

Hello everyone.

ACLs are great but I don't get why I can't make these work with queues named in UTF-8 or should they be written using some different charset or approach?

Thanks a lot.

I've discovered a problem, it's to do with charset encoding. When I put this text into Config.pm customers did lost an ability to wirte new tickets to queues named Misc and the other one with name in UTF-8 (Общая): use Encode; ################################## # ticket ACL -- don't allow customers to write to Misc and Общая queues $Self->{TicketAcl}->{'ACL-Name-7'} = { # match properties Properties => { # current ticket match properties CustomerUser => { Group_rw => [ 'customers', ], }, }, # return possible options (white list) PossibleNot => { # possible ticket options Ticket => { State => ['new',], Queue => ['Misc', decode('utf8', 'Общая')], }, }, }; ############################################## I suspect there should be some coding to make OTRS support unicode-named queues. -- Yasir M. Arsanukaev - IT dept JSC "Amurmetal", Russian Federation phone +7 (4217) 529-576