Hi Mike, Thanks for the ideas. No VPN, but definitely HTTPS. And I don't see any reason why the DNS resolution would not work. Olivier On Jun 24, 2011, at 1:42 PM, Michiel Beijen wrote:

Hi Olivier,

Could it be that the people with the IE client are accessing OTRS over a VPN tunnel or so? And could it be that they can't resolve the value you have set for Core::FQDN over DNS?

Still. I would say it's not a great error message...

-- Mike

On Thu, Jun 23, 2011 at 21:14, Olivier Macchioni wrote:

...

Hello All,

Some of my users are reporting an error with IE8 on OTRS 3.0.6 when trying to answer to a ticket:

Détails de l’erreur de la page Web Agent utilisateur : Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET4.0C; .NET4.0E; InfoPath.1; MS-RTC LM 8) Horodateur : Thu, 23 Jun 2011 17:18:02 UTC

Message : Expected ')' Ligne : 92 Caractère : 514 Code : 0 URI : https://otrs.xxx/js/thirdparty/ckeditor-3.4.2/ckeditor.js?sfgdata=+sfgRmluam...

Message : 'CKEDITOR' is undefined Ligne : 384 Caractère : 1 Code : 0 URI : https://otrs.xxx/js/js-cache/CommonJS_30a5d10d2b06b0bad5a54bbd7fa35b7c.js?sf...

It's the first time we try to use OTRS with an IE client... and in this case we have no choice, it's impossible to change the browser used. Is it a known issue with a known workaround?

Thanks,

Olivier

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