Nice...I'll try that. Thanks buddy Isaac Gonzalez Systems Administrator AutoReturn Phone: (415)575-2359 Fax: (415)575-2379 -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of mike conigliaro Sent: Tuesday, March 07, 2006 2:55 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] customers question re-stated i dont know if this helps, but you can explicitly define the queues that should be listed in the customer web interface. adding the following to Kernel/Config.pm will hide all queues except 'Requests': $Self->{CustomerPanelOwnSelection} = { # QueueID => String '2' => 'Requests', }; Isaac Gonzalez wrote:

How can we choose which queues the customers can send tickets to.....right now, only they can only send to queues that belong to the users group

thanks, Isaac

Isaac Gonzalez

*Systems Administrator*

*AutoReturn*

Phone: (415)575-2359

Fax: (415)575-2379

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-- Mike Conigliaro ProActive Technologies conigliaro@getproactivenow.com 203.239.0440 ext.17 http://www.getproactivenow.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/