This is a notification from the Help Desk. On Jul 02, 2011 @ 02:42 pm, mike@musicplace.com wrote: Darn - I knew as soon as I sent this I'd find a stupid mistake :-) I had carelessly commented out the PW filed in Config.pm... Sorry to bother... From: Mike Morris To: otrs@otrs.org Subject: customer_user "pw" field not being updated Date: Sun, 10 Oct 2010 16:09:11 -0700 It seems like this should be a FAQ, but I haven't found it anywhere (although lots of similar stuff, mostly LDAP)... anyway: I'm using Customer::AuthModule = DB. I've confirmed that the table name in "Table", the field names in "CustomerKey" and "CustomerPassword" are all correct (at their defaults). I'm using PostgreSQL 8.3, btw. I believe I've confirmed the DSN is correct; it's set to "dbi:Pg:dbname=otrs;host=localhost;user=otrs;password=[removed];". I can generate errors on the web front end by intentionally misconfiguring this; I can also successfully connect with this as my DSN string in a simple Perl script. I've also tried moving user and password information out of the DSN into their respective config fields... every combination I can think of. I am fairly confident that the DSN is not the problem, but not 100%... Anyway, when using the Customer front end to request a password reset, the customer_user.pw field is never updated. Email is sent, clicking the link gets me emailed a new password, but the password is never written to the DB, so of course I can't log in with it. [As an aside: I'm having trouble using logs because traffic is making syslog so full... and I can't change the SysConfig "Logfile" parameter; when I select File and submit, it refreshes as "SysLog" again...??? ] Thanks in advance for any advice, MikeM Mike Morris The Music Place 1617 Willowhurst Avenue San Jose, CA 95125 (408) 445-ARTS (2787) ------------------------------------ Your Free Historical Quote: "...we shall welcome to a participation of all our rights and privileges, [anyone] if by decency and propriety of conduct they appear to merit the enjoyment." -- George Washington, (Address to the Members of the Volunteer Association of Ireland, 2 December 1783) ------------------------------------ ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/516