Hello! I think since the upgrade from 1.1.2 to 1.1.3 i receive an internal server error (in the browser window) if i click "empty answer" in the Ticket view. It takes about 1 Minute then the message appears. In the Apache Error log are the following messages: query timed out at /opt/otrs/bin/cgi- bin/../../Kernel/System/CheckItem.pm line 68 [Mon Aug 11 10:14:08 2003] [error] [client 62.208.84.131] Premature end of script headers: /opt/otrs/bin/cgi-bin/index.pl Any suggestion for me? Thank you Gerhard
Without knowing anything about OTRS.... Line 68 of CheckItem says something like: if (Email::Valid->address( -address => $Param{Address}, -mxcheck => $Self->{ConfigObject}->Get('CheckMXRecord') || 0, )) { Browsing google Email::Valid + CPAN you can find out that... Package Email::Valid... If you go down a little, you can read: If an error is encountered, an exception is raised. This is really only possible when performing DNS queries. Email::Valid should work with Perl for Win32. In my experience, however, Net::DNS queries seem to take an extremely long time when a record cannot be found Maybe something to do with the DNS problems in your network, or invalid email addresses that cause a server timeout? Hope it helps, DC -----Original Message----- From: otrs-admin@otrs.org [mailto:otrs-admin@otrs.org] On Behalf Of list@supratec.de Sent: segunda-feira, 11 de Agosto de 2003 10:26 To: otrs@otrs.org Subject: [otrs] Empty-Answer - Internal Server Error Hello! I think since the upgrade from 1.1.2 to 1.1.3 i receive an internal server error (in the browser window) if i click "empty answer" in the Ticket view. It takes about 1 Minute then the message appears. In the Apache Error log are the following messages: query timed out at /opt/otrs/bin/cgi- bin/../../Kernel/System/CheckItem.pm line 68 [Mon Aug 11 10:14:08 2003] [error] [client 62.208.84.131] Premature end of script headers: /opt/otrs/bin/cgi-bin/index.pl Any suggestion for me? Thank you Gerhard _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Thank you for the hint - it was an DNS Error!
Gerhard
Von: "Duarte Cordeiro"
Without knowing anything about OTRS....
Line 68 of CheckItem says something like:
if (Email::Valid->address( -address => $Param{Address}, -mxcheck => $Self->{ConfigObject}->Get('CheckMXRecord') || 0, )) {
Browsing google Email::Valid + CPAN you can find out that... Package Email::Valid... If you go down a little, you can read: If an error is encountered, an exception is raised. This is really only possible when performing DNS queries. Email::Valid should work with Perl for Win32. In my experience, however, Net::DNS queries seem to take an extremely long time when a record cannot be found
Maybe something to do with the DNS problems in your network, or invalid email addresses that cause a server timeout? Hope it helps,
DC
-----Original Message----- From: otrs-admin@otrs.org [mailto:otrs-admin@otrs.org] On Behalf Of list@supratec.de Sent: segunda-feira, 11 de Agosto de 2003 10:26 To: otrs@otrs.org Subject: [otrs] Empty-Answer - Internal Server Error
Hello!
I think since the upgrade from 1.1.2 to 1.1.3 i receive an internal server error (in the browser window) if i click "empty answer" in the Ticket view.
It takes about 1 Minute then the message appears.
In the Apache Error log are the following messages:
query timed out at /opt/otrs/bin/cgi- bin/../../Kernel/System/CheckItem.pm line 68
[Mon Aug 11 10:14:08 2003] [error] [client 62.208.84.131] Premature end of script headers: /opt/otrs/bin/cgi-bin/index.pl
Any suggestion for me?
Thank you
Gerhard
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Gerhard C. Forster Geschäftsführer SupraTec GmbH Information Technology Waltherstr. 27 · D-80337 Muenchen Fon: +49(0)89-5435980-42 / Fax: +49(0)89-5435980-1 http://www.supratec.de/ mailto:gerhard.forster@supratec.de
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