Robert, Right on, I was reading the text wrong. I'm guessing these guys don't have the default queue setup as one of their custom queues. Thanks for your help. -Dave -----Original Message----- From: Robert Kehl [mailto:otrs@robertkehl.de] Sent: Wednesday, April 30, 2003 10:29 AM To: otrs@otrs.org Subject: AW: [otrs] New Ticket Notifications

Hi list,

Hi Dave,

I'm having a problem with OTRS 1.1.0-rc2, it seems I'm the only one of four people to recieve new ticket notifications. I've sent out admin emails and such, they reach the other agents fine, it seems just to be new ticket notifications. I've checked their user settings 5 times over, all the groups and everything, they all are the same (as my account). Thoughts/suggestions? :-)

Look at the user settings again: The queue(e) the notification should be send from - are these 'custom queues' to your agents? If not, they won't receive a note: Just underneath "[ New ticket notification ]" on http://localhost/otrs/index.pl?Action=AgentPreferences you find: "Send me a notification if there is a new ticket in my custom queues" You set the CQ on the righthand side of the window. Just a thought, Robert http://robertkehl.de/otrs/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs