Hello again :) Can anyone point me in the right direction with the issue below ? Still having problems and I am no closer to a solution, thank again ! Regards, Ross -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Ross Tsolakidis Sent: Wednesday, 29 March 2006 4:44 PM To: otrs@otrs.org Subject: [otrs] Found no $QueueID for ..... Hello, We are running otrs verson 1.3.2 Debian package. Everything seems to be working well except when we try and run reports. When our support staff go into the "Stats Area" and try to generate a report, the syslog fills with errors such as: Mar 29 16:33:27 localhost OTRS-CGI-10[2555]: [Error][Kernel::System::Queue::QueueLookup][Line:424]: Found no $QueueID for <subject of the ticket> Mar 29 16:33:27 localhost OTRS-CGI-10[2555]: [Error][Kernel::System::Queue::QueueLookup][Line:424]: Found no $QueueID for <subject of the ticket> Mar 29 16:33:27 localhost OTRS-CGI-10[2555]: [Error][Kernel::System::Queue::QueueLookup][Line:424]: Found no $QueueID for <subject of the ticket> Mar 29 16:33:27 localhost OTRS-CGI-10[2555]: [Error][Kernel::System::Queue::QueueLookup][Line:424]: Found no $QueueID for <subject of the ticket> Mar 29 16:33:27 localhost OTRS-CGI-10[2555]: [Error][Kernel::System::Queue::QueueLookup][Line:424]: Found no $QueueID for <subject of the ticket> Mar 29 16:33:27 localhost OTRS-CGI-10[2555]: [Error][Kernel::System::Queue::QueueLookup][Line:424]: Found no $QueueID for<subject of the ticket> And the browser eventually times out. Any ideas ? Thanks, Ross. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? =http://www.otrs.de/ DISCLAIMER: This e-mail and any files transmitted with it may be privileged and confidential, and are intended only for the use of the intended recipient. If you are not the intended recipient or responsible for delivering this e-mail to the intended recipient, any use, dissemination, forwarding, printing or copying of this e-mail and any attachments is strictly prohibited. If you have received this e-mail in error, please REPLY TO the SENDER to advise the error AND then DELETE the e-mail from your system. Any views expressed in this e-mail and any files transmitted with it are those of the individual sender, except where the sender specifically states them to be the views of our organisation. Our organisation does not represent or warrant that the attached files are free from computer viruses or other defects. 3/4/2006 The user assumes all responsibility for any loss or damage resulting directly or indirectly from the use of the attached files. In any event, the liability to our organisation is limited to either the resupply of the attached files or the cost of having the attached files resupplied.