Hi Markus, On Wed, 18 Nov 2009 09:34:32 +0100, Markus Esche wrote:

Hi Arnold,

On Nov 17, 2009, at 2:05 PM, wrote:

...

Can't call method "Dispatch" on an undefined value at /opt/otrs/bin/cgi-bin/rpc-example.pl line 33. did you change the proxy URI in line 25 to your current OTRS installation?

I did change that. I decided to test it by calling the proxy URL direclty from the browser. Firefox responds with a file not found error, but I suspect this is because no output is generated by rpc.pl? If I test from lynx I see an error "lynx: Start file could not be found or is not text/html or text/plain Exiting..". I'm now at a point where I can create a new ticket via SOAP, but it gets no data (not even a TN if I look in the agent interface). PHP still gives me an error 'no element found at line 1, column 0, byte -1 at /usr/lib/perl5/XML/Parser.pm line 187'. I'm lost.... If I'm correct than the only change in OTRS is setting the SOAP user and password. I've also set these directly in the rpc.pl under $User and $Password (to be on the safe side). I'm running OTRS 2.4.5. Can someone post a small working script in PHP (preferred) or Perl, that just creates a new ticket? Thanks, Arnold.

Beste Arnold, Please note that I am NOT knowledgeable in PHP, but I've taken an example script I had and modified it a bit to demonstrate how you could create a ticket via SOAP from PHP: http://wiki.otrs-forum.de/index.php?title=Create_a_ticket_in_OTRS_from_PHP_v... Hope this helps, ((enjoy)) - Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Deutschland T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I:  http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer CU@ IIR Service Desk Forum in Mainz (Germany) and get to know more about OTRS  at booth no. 12 from Nov 24-25, 2009! On Thu, Nov 19, 2009 at 9:33 AM, Markus Esche wrote:

Hi Arnold,

On Nov 18, 2009, at 5:28 PM, wrote:

...

...

On Nov 17, 2009, at 2:05 PM, wrote:

...

Can't call method "Dispatch" on an undefined value at /opt/otrs/bin/cgi-bin/rpc-example.pl line 33.

...

I'm now at a point where I can create a new ticket via SOAP, but it gets no data (not even a TN if I look in the agent interface). PHP still gives me an error 'no element found at line 1, column 0, byte -1 at /usr/lib/perl5/XML/Parser.pm line 187'.

You may call $OTRS_HOME/bin/otrs.checkModules to see if Perl Modules are missing.

...

I'm lost.... If I'm correct than the only change in OTRS is setting the SOAP user and password. I've also set these directly in the rpc.pl under $User and $Password (to be on the safe side). I'm running OTRS 2.4.5. Can someone post a small working script in PHP (preferred) or Perl, that just creates a new ticket?

Please have a look at this email: http://www.mail-archive.com/otrs@otrs.org/msg27899.html

hth Markus

--

Markus Esche Customer Development

OTRS AG Europaring 4 94315 Straubing Deutschland

T: +49 (0) 9421 56818 0 F: +49 (0) 9421 56818 18 I:   http://www.otrs.com/

Geschäftssitz: Bad Homburg Amtsgericht: Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstand: André Mindermann (Vorsitzender), Martin Edenhofer

Treffen Sie ((otrs)) auf dem IIR Service Desk Forum in Mainz und erfahren Sie vom 24.-25. November 2009 mehr über OTRS an Stand 12!

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Beste Michiel & Markus, I checked to see if I was missing any modules: /opt/otrs/bin/otrs.checkModules o CGI............................ok (v3.48) o Date::Pcalc....................ok (v1.2) o Date::Format...................ok (v2.22) o DBI............................ok (v1.601) o DBD::mysql.....................ok (v4.005) o Digest::MD5....................ok (v2.36) o Crypt::PasswdMD5...............ok (v1.3) o LWP::UserAgent.................ok (v2.036) o Encode::HanExtra...............Not installed! (Optional - Required to handle mails with several Chinese character sets.) o IO::Scalar.....................ok (v2.110) o IO::Wrap.......................ok (v2.110) o MIME::Base64...................ok (v3.07) o Mail::Internet.................ok (v2.04) o MIME::Tools....................ok (v5.427) o Net::DNS.......................ok (v0.63) o Net::POP3......................ok (v2.28) o Mail::POP3Client...............ok (v2.18 ) o IO::Socket::SSL.............Not installed! (Optional - for POP3 SSL connections) o Net::IMAP::Simple..............ok (v1.17) o Net::IMAP::Simple::SSL......Not installed! (Optional - Required for SSL connections.) o Net::SMTP......................ok (v2.29) o Authen::SASL................ok (v2.12) o Net::SMTP::SSL..............Not installed! (Optional - Required for SSL/SMTPS connections.) o Net::LDAP......................ok (v0.34) o GD.............................ok (v2.35) o GD::Text....................ok (v0.86) o GD::Graph...................ok (v1.44) o GD::Graph::lines............ok (v1.15) o GD::Text::Align.............ok (v1.18) o PDF::API2......................Not installed! (Optional - Required for PDF output.) o Compress::Zlib..............Not installed! (Optional - Required for PDF output.) o SOAP::Lite.....................ok (v0.710.10) o XML::Parser....................ok (v2.34) It seems to me that the missing ones are not SOAP related... When I run the example script from the wiki I get: Test SOAP-interface of OTRS Fatal error: Uncaught SoapFault exception: [soap:Client] Application failed during request deserialization: no element found at line 1, column 0, byte -1 at /usr/lib/perl5/XML/Parser.pm line 187 in /var/www/espritxb/soap.php:40 Stack trace: #0 /var/www/espritxb/soap.php(40): SoapClient->__soapCall('Dispatch', Array) #1 {main} thrown in /var/www/espritxb/soap.php on line 40 I have changed the the $url, $username, $password and $from to match my situation. Nothing else has been changed in the script. Thanks for the help! Arnold. On Thu, 19 Nov 2009 16:25:57 +0100, Michiel Beijen wrote:

Beste Arnold,

Please note that I am NOT knowledgeable in PHP, but I've taken an example script I had and modified it a bit to demonstrate how you could create a ticket via SOAP from PHP:

http://wiki.otrs-forum.de/index.php?title=Create_a_ticket_in_OTRS_from_PHP_v...

Hope this helps,

((enjoy)) - Michiel Beijen R&D

OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Deutschland

T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I:  http://www.otrs.com/

Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer

CU@ IIR Service Desk Forum in Mainz (Germany) and get to know more about OTRS  at booth no. 12 from Nov 24-25, 2009!

On Thu, Nov 19, 2009 at 9:33 AM, Markus Esche wrote:

...

Hi Arnold,

On Nov 18, 2009, at 5:28 PM,

...

wrote:

...

...

On Nov 17, 2009, at 2:05 PM, wrote:

...

Can't call method "Dispatch" on an undefined value at /opt/otrs/bin/cgi-bin/rpc-example.pl line 33.

...

I'm now at a point where I can create a new ticket via SOAP, but it gets no data (not even a TN if I look in the agent interface). PHP still gives me an error 'no element found at line 1, column 0, byte -1 at /usr/lib/perl5/XML/Parser.pm line 187'.

You may call $OTRS_HOME/bin/otrs.checkModules to see if Perl Modules are missing.

...

I'm lost.... If I'm correct than the only change in OTRS is setting the SOAP user and password. I've also set these directly in the rpc.pl under $User and $Password (to be on the safe side). I'm running OTRS 2.4.5. Can someone post a small working script in PHP (preferred) or Perl, that just creates a new ticket?

Please have a look at this email: http://www.mail-archive.com/otrs@otrs.org/msg27899.html

hth Markus

--

Markus Esche Customer Development

OTRS AG Europaring 4 94315 Straubing Deutschland

T: +49 (0) 9421 56818 0 F: +49 (0) 9421 56818 18 I:   http://www.otrs.com/

Geschäftssitz: Bad Homburg Amtsgericht: Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstand: André Mindermann (Vorsitzender), Martin Edenhofer

Treffen Sie ((otrs)) auf dem IIR Service Desk Forum in Mainz und erfahren Sie vom 24.-25. November 2009 mehr über OTRS an Stand 12!

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Hi James, James Morgan wrote:

Check the mailing list archive - I posted a script that creates a new TN, opens a new ticket, adds an article and links it to another ticket. It's in PHP, too.

James.

found that and tried it. Same error. Even on the init of the soapclient I get that error, so in your code on: $soapclient = new SoapClient(null, array('location' => $otrs_url, 'uri' => "Core", 'trace' => 1, 'login' => $otrs_user, 'password' => $otrs_pass, 'style' => SOAP_RPC, 'use' => SOAP_ENCODED)); I suspect that: a) my PHP is broken (phpinfo says soap is active) b) perl SOAP is broken somewhere (soap::lite is installed) c) otrs is broken somewhere Arnold.

Arnold, * If you'd look in the OTRS log after you try to run the PHP script, do you find anything useful there? * Are you sure SOAP::Lite is installed on the OTRS box _for the webserver user_? If you'd have installed it for instance using CPAN using your 'arnold' account, it would be available for that user only and not for apache. Please su to the webserver user and run otrs.checkModules again? ((enjoy)) - Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Deutschland T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I:  http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer CU@ IIR Service Desk Forum in Mainz (Germany) and get to know more about OTRS  at booth no. 12 from Nov 24-25, 2009! On Fri, Nov 20, 2009 at 12:25 AM, Arnold Ligtvoet wrote:

Hi James,

James Morgan wrote:

...

Check the mailing list archive - I posted a script that creates a new TN, opens a new ticket, adds an article and links it to another ticket.  It's in PHP, too.

James.

found that and tried it. Same error. Even on the init of the soapclient I get that error, so in your code on: $soapclient = new SoapClient(null, array('location'  => $otrs_url,                                      'uri'       => "Core",

                                     'trace'     => 1,

                                     'login'     => $otrs_user,

                                     'password'  => $otrs_pass,

                                     'style'     => SOAP_RPC,

                                     'use'       => SOAP_ENCODED));

I suspect that: a) my PHP is broken (phpinfo says soap is active) b) perl SOAP is broken somewhere (soap::lite is installed) c) otrs is broken somewhere

Arnold. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Your system message log should let you know whether the request is hitting the SOAP interface by logging the request as successful or a failure. Can you convince PHP to give you more info on the unhandled exception? -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of arnold@ligtvoet.org Sent: Saturday, 21 November 2009 12:35 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] SOAP troubles Hi, thanks for the continuing help!

* If you'd look in the OTRS log after you try to run the PHP script, do you find anything useful there?

Nope, nothing there. Assuming you mean the System Log in the admin interface.

* Are you sure SOAP::Lite is installed on the OTRS box _for the webserver user_? If you'd have installed it for instance using CPAN using your 'arnold' account, it would be available for that user only and not for apache. Please su to the webserver user and run otrs.checkModules again?

Switched to user www-data and ran checkModules. SOAP::Lite is installed for the webuser. To me it seems that the PHP parser is getting an answer in return which is formatted in such a way that it is not understood. Logic dictates that the first cause could be that the script can logon to the SOAP interface. I've set the user and password via the admin interface and also direct in /opt/otrs/bin/cgi-bin/rpc.pl under $User and $Pw. By now I have gone around it by just inserting straight onto the db using PHP and Mysql, however I would still prefer to have the soap interface working. Arnold. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/