Hi this is my first post. I've searched previous posts and googled for this issue, but I can't get a solution yet. the issue is that when a customer clicks over a ticket, instead of it, an error message is displayed: ******************************************************************************************** Oops! An Error occurred. Error Message: No Permission to use this frontend module! Please contact your administrator. <![CDATA[ Message: No Permission to use this frontend module! Comment: Please contact your administrator Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Oct 21 16:13:10 2011 Message: No Permission to use this frontend module! Traceback (32414): Module: Kernel::System::Web::InterfaceCustomer::Run (v1.56.2.5) Line: 897 Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.43.2.1) Line: 46 " ]]> You canSend a bugreport or go back to the previous page. Error Details: Error Details Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Oct 21 16:13:10 2011 Message: No Permission to use this frontend module! Traceback (32414): Module: Kernel::System::Web::InterfaceCustomer::Run (v1.56.2.5) Line: 897 Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.43.2.1) Line: 46 ******************************************************************************************** I have been reviewing the System parameters for a couple of days, but I still don't find where the permission got lost... I'd appreciate any help... Thanks! Arturo
I'm no expert in OTRS, but maybe it's a Linux permissions issue?
Your OTRS files and dirs need to allow access to both user OTRS and group
APACHE - at least that's how my installation is and it's working fine...
//M
On Fri, Oct 21, 2011 at 9:30 PM, Arturo Castro
Hi this is my first post. I've searched previous posts and googled for this issue, but I can't get a solution yet.
the issue is that when a customer clicks over a ticket, instead of it, an error message is displayed:
******************************************************************************************** Oops! An Error occurred.
Error Message: No Permission to use this frontend module!
Please contact your administrator.
<![CDATA[ Message: No Permission to use this frontend module! Comment: Please contact your administrator Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Oct 21 16:13:10 2011 Message: No Permission to use this frontend module! Traceback (32414): Module: Kernel::System::Web::InterfaceCustomer::Run (v1.56.2.5) Line: 897 Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.43.2.1) Line: 46 " ]]>
You canSend a bugreport or go back to the previous page.
Error Details:
Error Details
Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Oct 21 16:13:10 2011 Message: No Permission to use this frontend module! Traceback (32414): Module: Kernel::System::Web::InterfaceCustomer::Run (v1.56.2.5) Line: 897 Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.43.2.1) Line: 46
******************************************************************************************** I have been reviewing the System parameters for a couple of days, but I still don't find where the permission got lost... I'd appreciate any help...
Thanks! Arturo --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Hello,
If a customer clicks a ticket and gets a "No Permission to use this frontend
module!", probably it's true. That can happen either because he's got no
permission under the queue where the tickets is (tough in this case he
wouldn't even see the ticket) or because there's an ro group associated
with the feature being used (tough afaik that's only for agents, not
customers) so both were shots in the dark, hope they helped.
Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia
On 21 October 2011 14:30, Arturo Castro
Hi this is my first post. I've searched previous posts and googled for this issue, but I can't get a solution yet.
the issue is that when a customer clicks over a ticket, instead of it, an error message is displayed:
******************************************************************************************** Oops! An Error occurred.
Error Message: No Permission to use this frontend module!
Please contact your administrator.
<![CDATA[ Message: No Permission to use this frontend module! Comment: Please contact your administrator Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Oct 21 16:13:10 2011 Message: No Permission to use this frontend module! Traceback (32414): Module: Kernel::System::Web::InterfaceCustomer::Run (v1.56.2.5) Line: 897 Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.43.2.1) Line: 46 " ]]>
You canSend a bugreport or go back to the previous page.
Error Details:
Error Details
Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Oct 21 16:13:10 2011 Message: No Permission to use this frontend module! Traceback (32414): Module: Kernel::System::Web::InterfaceCustomer::Run (v1.56.2.5) Line: 897 Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.43.2.1) Line: 46
******************************************************************************************** I have been reviewing the System parameters for a couple of days, but I still don't find where the permission got lost... I'd appreciate any help...
Thanks! Arturo --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Hi
Thanks to all who responded. I finally did the following:
backed up Config.pm and Kernel/Config/Defaults.pm (I also did a
mysqldump of otrs database, just in case)
and then in /opt/:
~# tar xvf otrs-3.0.8.tar
~# mv otrs-3.0.8 otrs
~# cd otrs
restored both Config.pm and Defaults.pm from their backups and ran
SetPermissions:
~# ./otrs.SetPermissions.pl /opt/otrs --otrs-user=otrs
--web-user=www-data --web-group=www-data --otrs-group=otrs
this fixed everything up.
Regards
Arturo
2011/10/21 Herman Afandi
Hello Arturo Castro, Hello,
Hi this is my first post. I've searched previous posts and googled for this issue, but I can't get a solution yet.
the issue is that when a customer clicks over a ticket, instead of it, an error message is displayed: ******************************************************************************************** Oops! An Error occurred.
Error Message: No Permission to use this frontend module!
Please contact your administrator.
<![CDATA[ Message: No Permission to use this frontend module! Comment: Please contact your administrator Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Oct 21 16:13:10 2011 Message: No Permission to use this frontend module! Traceback (32414): Module: Kernel::System::Web::InterfaceCustomer::Run (v1.56.2.5) Line: 897 Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.43.2.1) Line: 46 " ]]>
You canSend a bugreport or go back to the previous page.
Error Details:
Error Details
Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Oct 21 16:13:10 2011 Message: No Permission to use this frontend module! Traceback (32414): Module: Kernel::System::Web::InterfaceCustomer::Run (v1.56.2.5) Line: 897 Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.43.2.1) Line: 46 ******************************************************************************************** I have been reviewing the System parameters for a couple of days, but I still don't find where the permission got lost... I'd appreciate any help...
Thanks! Arturo --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
You can reply to this email or go to: http://atp.ladesk.com/agent/#Conversation;%7B%22id%22:%22466212a9%22%7D Sincerely,
Quality Unit Regards, Herman Afandi --- To rate this answer or view conversation history please follow the link http://atp.ladesk.com/chat/?cid=Hix5e2k1W4Dg7t08
participants (3)
-
Arturo Castro -
Leonardo Certuche -
Muhammad El-Sergani