
Agent can't receive notofication : Thu Feb 4 20:07:30 2016 error OTRS-CGI-43 Module Kernel/System/LinkObject/Person.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl . /etc/apache2) Thu Feb 4 20:07:30 2016 error OTRS-CGI-43 Linktype 'Customer' does not exist! Thu Feb 4 20:07:30 2016 error OTRS-CGI-43 Linktype 'Agent' does not exist! Thu Feb 4 20:06:15 2016 error OTRS-CGI-43 Module Kernel/System/LinkObject/Person.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl . /etc/apache2) Thu Feb 4 20:06:15 2016 error OTRS-CGI-43 Linktype 'Customer' does not exist! Thu Feb 4 20:06:15 2016 error OTRS-CGI-43 Linktype 'Agent' does not exist! Thu Feb 4 20:06:04 2016 error OTRS-CGI-43 Module Kernel/System/LinkObject/Person.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl . /etc/apache2) Thu Feb 4 20:06:04 2016 error OTRS-CGI-43 Linktype 'Customer' does not exist! Thu Feb 4 20:06:04 2016 error OTRS-CGI-43 Linktype 'Agent' does not exist! Thu Feb 4 20:05:48 2016 error OTRS-CGI-43 Linktype 'Customer' does not exist! Thu Feb 4 20:05:48 2016 error OTRS-CGI-43 Linktype 'Agent' does not exist! Thu Feb 4 19:59:54 2016 error OTRS-CGI-43 'CloseTicketCustomer' notification could not be sent to customer 'nfplacide@gmail.com Thu Feb 4 19:59:54 2016 error OTRS-CGI-43 Impossible to send message to: nfplacide@gmail.com . Thu Feb 4 19:59:54 2016 error OTRS-CGI-43 Can't send message: 550Start mail input; end with <CRLF>.<CRLF> Thu Feb 4 19:09:06 2016 error OTRS-CGI-43 'CloseTicketCustomer' notification could not be sent to customer 'p.njami@gelgh.com Thu Feb 4 19:09:06 2016 error OTRS-CGI-43 Need MimeType! Thu Feb 4 19:06:34 2016 error OTRS-CGI-43 Need Name! Thu Feb 4 19:03:46 2016 error OTRS-CGI-43 'CloseTicketCustomer' notification could not be sent to customer 'nfplacide@gmail.com Thu Feb 4 19:03:46 2016 error OTRS-CGI-43 Need MimeType! Thu Feb 4 19:02:13 2016 error OTRS-CGI-43 Impossible to send message to: nfplacide@gmail.com . Thu Feb 4 19:02:13 2016 error OTRS-CGI-43 Can't send message: 550Start mail input; end with <CRLF>.<CRLF> Thu Feb 4 18:51:19 2016 error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-43 'Ticket create notification' notification could not be sent to agent 'd.appiah@gelgh.com Thu Feb 4 18:51:19 2016 error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-43 Can't send message: 550Start mail input; end with <CRLF>.<CRLF> Thu Feb 4 18:51:17 2016 error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-43 'Ticket create notification' notification could not be sent to agent 'e.ofori@gelgh.com Regards,

Hi, 04/02/2016 21:20 - Placide Lysias NJAMI wrote:
Thu Feb 4 20:07:30 2016 error OTRS-CGI-43 Linktype 'Customer' does not exist! Thu Feb 4 20:07:30 2016 error OTRS-CGI-43 Linktype 'Agent' does not exist! Thu Feb 4 20:06:15 2016 error OTRS-CGI-43 Module Kernel/System /LinkObject/Person.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel /cpan-lib /opt/otrs/
This type of linking is provided by KIX4OTRS AFAIR. This is NOT an OTRS issue. Re-install the package. or De-Install. Find your ID of link type in Database DELETE FROM `database`.`link_relation` WHERE `link_relation`.`source_object_id` = x;
Can't send message: 550Start mail input; end with <CRLF>.<CRLF>
This is/was a issue with misconfigured Mailserver AFAIR. Something with Buffer Size or so. You may google it - or update (correct) your MX. -- Florian PS: Salutations+Signatures + a readable font helps to get (more) answers :)
participants (2)
-
Florian Edlhuber
-
Placide Lysias NJAMI