Hi Sven, Sven Wilhelm schrieb:

Hi,

is it anyway possible to pipe tickets from one otrs system into another having two different kind of numbering schemas?

use case: a support team has to send requests to an external support team also working with otrs. I like to manage this requests the same way as requests from customers.

I just can report that my mail-interaction out of our otrs with sales@otrs.com worked. We us vorgang# they us ticket# We both have differenct system-ids

regards

sven

Bye, Alex

As far as I know if you send tickets between two systems, they will be assigned new ticket numbers on the receiving system. If your replies are set up correctly it should work. I think I fully understand what you are asking though. I don't think the system can accept foreign ticket numbers. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Sven Wilhelm Sent: Tuesday, May 15, 2007 5:14 AM To: otrs@otrs.org Subject: [otrs] Tickets between two OTRS systems Hi, is it anyway possible to pipe tickets from one otrs system into another having two different kind of numbering schemas? use case: a support team has to send requests to an external support team also working with otrs. I like to manage this requests the same way as requests from customers. regards sven _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/