My browser never stops proccing the request when I submit an email 'empy answer' from an open ticket screen. The email comes up fine and is fully populated, but when I hit submit the browser just keeps processing and nothing is ever returned ( I suppose if I wait long enough it will timeout). Here is all that is in my log file from the transaction: [Fri Aug 8 17:34:54 2008][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentTicketQueue:matt) [Fri Aug 8 17:34:59 2008][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentTicketCompose&ResponseID=1&TicketID=11&ArticleID=16:matt)