shiva krishna wrote :

What is the procedure to generate new ticket for all incoming mails of agent email ? is there any way ? please suggest

Hello Shiva, I'm not sure if I understand your question right : Usally you let OTRS fetch all incoming mails from a mail account so that each incoming mail gets turned into a ticket automatically. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de