RE: [otrs] Active Directory integration
What have you specified as your mappings.... The following work fine for me: CustomerKey => 'sAMAccountName', CustomerID => '[customer_id]', CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserPostMasterSearchFields => ['mail'], CustomerUserNameFields => ['givenname', 'sn'], Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown, required, storage-type # [ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ], [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ], [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ], [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ], [ 'UserCustomerID', 'CustomerID', 'company', 0, 1, 'var' ], # [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ], # [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ], # [ 'UserComment', 'Comment', 'description', 1, 0, 'var' ], ], }; Possibly send your config Isaac Gonzalez Systems Administrator AutoReturn Phone: (415)575-2359 Fax: (415)575-2379 -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Guillaume Rehm Sent: Thursday, April 13, 2006 3:06 AM To: otrs@otrs.org Subject: [otrs] Active Directory integration Hi all, I integrate Active Directory into OTRS. I can log in OTRS with the account specified to search in active directory. But all others account can't be activated by OTRS. Moreover, root@localhost (local root account) can't log in now. Anyone have an idea ? Thanks in advance -- Guillaume REHM Service Informatique Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 43 fax: 03 88 25 28 03 mail: guillaume.rehm@bnu.fr web: http://www.bnu.fr _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
hi, This is my Config.pm file: # ---------------------------------------------------- # # INTEGRATION ACTIVE DIRECTORY # ---------------------------------------------------- # $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host'} = 'hostxx'; $Self->{'AuthModule::LDAP::BaseDN'} = 'ou=Pro,dc=exploitation,dc=local'; $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName'; $Self->{'AuthModule::LDAP::SearchUserDN'} = 'cn=Guillaume Rehm,ou=Pro,dc=exploitation,dc=local'; $Self->{'AuthModule::LDAP::SearchUserPw'} = 'xxx'; $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; $Self->{'Customer::AuthModule::LDAP::Host'} = 'hostxx'; $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=Pro,dc=exploitation,dc=local'; $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName'; $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'cn=Guillaume Rehm,ou=Pro,dc=exploitation,dc=local'; $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'xxx'; $Self->{CustomerUser} = { Module => 'Kernel::System::CustomerUser::LDAP', Params => { Host => 'hostxx', BaseDN => 'ou=Pro,dc=exploitation,dc=local', SSCOPE => 'sub', UserDN => 'cn=Guillaume Rehm,ou=Pro,dc=exploitation,dc=local', UserPw => 'xxx', }, CustomerKey => 'sAMAccountName', CustomerID => 'mail', CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserPostMasterSearchFields => 'mail', CustomerUserNameFields => ['givenname', 'sn'], Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown, required, storage-type # [ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ], [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ], [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ], [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ], [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ], # [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ], # [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ], # [ 'UserComment', 'Comment', 'description', 1, 0, 'var' ], ], }; Thanks in advance Guillaume REHM Service Informatique Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 43 fax: 03 88 25 28 03 mail: guillaume.rehm@bnu.fr web: http://www.bnu.fr Isaac Gonzalez a écrit :
What have you specified as your mappings....
The following work fine for me:
CustomerKey => 'sAMAccountName', CustomerID => '[customer_id]', CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserPostMasterSearchFields => ['mail'], CustomerUserNameFields => ['givenname', 'sn'], Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown, required, storage-type # [ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ], [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ], [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ], [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ], [ 'UserCustomerID', 'CustomerID', 'company', 0, 1, 'var' ], # [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ], # [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ], # [ 'UserComment', 'Comment', 'description', 1, 0, 'var' ], ], };
Possibly send your config
Isaac Gonzalez
Systems Administrator
AutoReturn
Phone: (415)575-2359
Fax: (415)575-2379
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Guillaume Rehm Sent: Thursday, April 13, 2006 3:06 AM To: otrs@otrs.org Subject: [otrs] Active Directory integration
Hi all,
I integrate Active Directory into OTRS. I can log in OTRS with the account specified to search in active directory. But all others account can't be activated by OTRS. Moreover, root@localhost (local root account) can't log in now.
Anyone have an idea ?
Thanks in advance
Hi again, All works fine now. My test users accounts don't have mail in there users settings !!! Is that why. But now, I can't login into root (admin otrs). Anyone have an idea ? When I log into root, OTRS search into Active Directory a root user. How can I say: users=Active Directory and Admin=local DB ? How can I say: this Active Directory users is admin of otrs ? Thanks in advance Guillaume REHM Service Informatique Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 43 fax: 03 88 25 28 03 mail: guillaume.rehm@bnu.fr web: http://www.bnu.fr Guillaume Rehm a écrit :
hi,
This is my Config.pm file:
# ---------------------------------------------------- # # INTEGRATION ACTIVE DIRECTORY # ---------------------------------------------------- #
$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host'} = 'hostxx'; $Self->{'AuthModule::LDAP::BaseDN'} = 'ou=Pro,dc=exploitation,dc=local'; $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName'; $Self->{'AuthModule::LDAP::SearchUserDN'} = 'cn=Guillaume Rehm,ou=Pro,dc=exploitation,dc=local'; $Self->{'AuthModule::LDAP::SearchUserPw'} = 'xxx';
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; $Self->{'Customer::AuthModule::LDAP::Host'} = 'hostxx'; $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=Pro,dc=exploitation,dc=local'; $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName'; $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'cn=Guillaume Rehm,ou=Pro,dc=exploitation,dc=local'; $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'xxx';
$Self->{CustomerUser} = { Module => 'Kernel::System::CustomerUser::LDAP', Params => { Host => 'hostxx', BaseDN => 'ou=Pro,dc=exploitation,dc=local', SSCOPE => 'sub', UserDN => 'cn=Guillaume Rehm,ou=Pro,dc=exploitation,dc=local', UserPw => 'xxx', }, CustomerKey => 'sAMAccountName', CustomerID => 'mail', CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserPostMasterSearchFields => 'mail', CustomerUserNameFields => ['givenname', 'sn'], Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown, required, storage-type # [ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ], [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ], [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ], [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ], [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ], # [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ], # [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ], # [ 'UserComment', 'Comment', 'description', 1, 0, 'var' ], ], };
Thanks in advance
Guillaume REHM Service Informatique
Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg
tél: 03 88 25 28 43 fax: 03 88 25 28 03 mail: guillaume.rehm@bnu.fr web: http://www.bnu.fr
Isaac Gonzalez a écrit :
What have you specified as your mappings....
The following work fine for me:
CustomerKey => 'sAMAccountName', CustomerID => '[customer_id]', CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserPostMasterSearchFields => ['mail'], CustomerUserNameFields => ['givenname', 'sn'], Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown, required, storage-type # [ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ], [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ], [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ], [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ], [ 'UserCustomerID', 'CustomerID', 'company', 0, 1, 'var' ], # [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ], # [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ], # [ 'UserComment', 'Comment', 'description', 1, 0, 'var' ], ], };
Possibly send your config
Isaac Gonzalez
Systems Administrator
AutoReturn
Phone: (415)575-2359
Fax: (415)575-2379
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Guillaume Rehm Sent: Thursday, April 13, 2006 3:06 AM To: otrs@otrs.org Subject: [otrs] Active Directory integration
Hi all,
I integrate Active Directory into OTRS. I can log in OTRS with the account specified to search in active directory. But all others account can't be activated by OTRS. Moreover, root@localhost (local root account) can't log in now.
Anyone have an idea ?
Thanks in advance
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Hi Guillaume , I think there is mention of this little 'problem' in the manual , and it states that (unfortunately) only in the 1.3 manual : http://doc.otrs.org/1.3/en/html/ldap-integration.html#LDAP-INTEGRATION-AD-PR... So I would suggest going back to the local DB , create a user give him/her admin rights and then start with AD integration. HTH Daniel Guillaume Rehm wrote:
Hi again,
All works fine now. My test users accounts don't have mail in there users settings !!! Is that why.
But now, I can't login into root (admin otrs). Anyone have an idea ? When I log into root, OTRS search into Active Directory a root user. How can I say: users=Active Directory and Admin=local DB ? How can I say: this Active Directory users is admin of otrs ?
Thanks in advance
Guillaume REHM Service Informatique
Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg
tél: 03 88 25 28 43 fax: 03 88 25 28 03 mail: guillaume.rehm@bnu.fr web: http://www.bnu.fr
Guillaume Rehm a écrit :
hi,
This is my Config.pm file:
# ---------------------------------------------------- # # INTEGRATION ACTIVE DIRECTORY # ---------------------------------------------------- #
$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host'} = 'hostxx'; $Self->{'AuthModule::LDAP::BaseDN'} = 'ou=Pro,dc=exploitation,dc=local'; $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName'; $Self->{'AuthModule::LDAP::SearchUserDN'} = 'cn=Guillaume Rehm,ou=Pro,dc=exploitation,dc=local'; $Self->{'AuthModule::LDAP::SearchUserPw'} = 'xxx';
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; $Self->{'Customer::AuthModule::LDAP::Host'} = 'hostxx'; $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=Pro,dc=exploitation,dc=local'; $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName'; $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'cn=Guillaume Rehm,ou=Pro,dc=exploitation,dc=local'; $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'xxx';
$Self->{CustomerUser} = { Module => 'Kernel::System::CustomerUser::LDAP', Params => { Host => 'hostxx', BaseDN => 'ou=Pro,dc=exploitation,dc=local', SSCOPE => 'sub', UserDN => 'cn=Guillaume Rehm,ou=Pro,dc=exploitation,dc=local', UserPw => 'xxx', }, CustomerKey => 'sAMAccountName', CustomerID => 'mail', CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserPostMasterSearchFields => 'mail', CustomerUserNameFields => ['givenname', 'sn'], Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown, required, storage-type # [ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ], [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ], [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ], [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ], [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ], # [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ], # [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ], # [ 'UserComment', 'Comment', 'description', 1, 0, 'var' ], ], };
Thanks in advance
Guillaume REHM Service Informatique
Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg
tél: 03 88 25 28 43 fax: 03 88 25 28 03 mail: guillaume.rehm@bnu.fr web: http://www.bnu.fr
Isaac Gonzalez a écrit :
What have you specified as your mappings....
The following work fine for me:
CustomerKey => 'sAMAccountName', CustomerID => '[customer_id]', CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserPostMasterSearchFields => ['mail'], CustomerUserNameFields => ['givenname', 'sn'], Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown, required, storage-type # [ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ], [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ], [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ], [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ], [ 'UserCustomerID', 'CustomerID', 'company', 0, 1, 'var' ], # [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ], # [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ], # [ 'UserComment', 'Comment', 'description', 1, 0, 'var' ], ], };
Possibly send your config
Isaac Gonzalez
Systems Administrator
AutoReturn
Phone: (415)575-2359
Fax: (415)575-2379
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Guillaume Rehm Sent: Thursday, April 13, 2006 3:06 AM To: otrs@otrs.org Subject: [otrs] Active Directory integration
Hi all,
I integrate Active Directory into OTRS. I can log in OTRS with the account specified to search in active directory. But all others account can't be activated by OTRS. Moreover, root@localhost (local root account) can't log in now.
Anyone have an idea ?
Thanks in advance
Hi, Thank you. It's work fine now. In fact, I going in local DB, and put my AD users in admin group. Have a nice day Guillaume REHM Service Informatique Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 43 fax: 03 88 25 28 03 mail: guillaume.rehm@bnu.fr web: http://www.bnu.fr Danie a écrit :
Hi Guillaume ,
I think there is mention of this little 'problem' in the manual , and it states that (unfortunately) only in the 1.3 manual :
http://doc.otrs.org/1.3/en/html/ldap-integration.html#LDAP-INTEGRATION-AD-PR...
So I would suggest going back to the local DB , create a user give him/her admin rights and then start with AD integration.
HTH Daniel
Guillaume Rehm wrote:
Hi again,
All works fine now. My test users accounts don't have mail in there users settings !!! Is that why.
But now, I can't login into root (admin otrs). Anyone have an idea ? When I log into root, OTRS search into Active Directory a root user. How can I say: users=Active Directory and Admin=local DB ? How can I say: this Active Directory users is admin of otrs ?
Thanks in advance
Guillaume REHM Service Informatique
Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg
tél: 03 88 25 28 43 fax: 03 88 25 28 03 mail: guillaume.rehm@bnu.fr web: http://www.bnu.fr
Guillaume Rehm a écrit :
hi,
This is my Config.pm file:
# ---------------------------------------------------- # # INTEGRATION ACTIVE DIRECTORY # ---------------------------------------------------- #
$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host'} = 'hostxx'; $Self->{'AuthModule::LDAP::BaseDN'} = 'ou=Pro,dc=exploitation,dc=local'; $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName'; $Self->{'AuthModule::LDAP::SearchUserDN'} = 'cn=Guillaume Rehm,ou=Pro,dc=exploitation,dc=local'; $Self->{'AuthModule::LDAP::SearchUserPw'} = 'xxx';
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; $Self->{'Customer::AuthModule::LDAP::Host'} = 'hostxx'; $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=Pro,dc=exploitation,dc=local'; $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName'; $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'cn=Guillaume Rehm,ou=Pro,dc=exploitation,dc=local'; $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'xxx';
$Self->{CustomerUser} = { Module => 'Kernel::System::CustomerUser::LDAP', Params => { Host => 'hostxx', BaseDN => 'ou=Pro,dc=exploitation,dc=local', SSCOPE => 'sub', UserDN => 'cn=Guillaume Rehm,ou=Pro,dc=exploitation,dc=local', UserPw => 'xxx', }, CustomerKey => 'sAMAccountName', CustomerID => 'mail', CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserPostMasterSearchFields => 'mail', CustomerUserNameFields => ['givenname', 'sn'], Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown, required, storage-type # [ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ], [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ], [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ], [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ], [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ], # [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ], # [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ], # [ 'UserComment', 'Comment', 'description', 1, 0, 'var' ], ], };
Thanks in advance
Guillaume REHM Service Informatique
Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg
tél: 03 88 25 28 43 fax: 03 88 25 28 03 mail: guillaume.rehm@bnu.fr web: http://www.bnu.fr
Isaac Gonzalez a écrit :
What have you specified as your mappings....
The following work fine for me:
CustomerKey => 'sAMAccountName', CustomerID => '[customer_id]', CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserPostMasterSearchFields => ['mail'], CustomerUserNameFields => ['givenname', 'sn'], Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown, required, storage-type # [ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ], [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ], [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ], [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ], [ 'UserCustomerID', 'CustomerID', 'company', 0, 1, 'var' ], # [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ], # [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ], # [ 'UserComment', 'Comment', 'description', 1, 0, 'var' ], ], };
Possibly send your config
Isaac Gonzalez
Systems Administrator
AutoReturn
Phone: (415)575-2359
Fax: (415)575-2379
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Guillaume Rehm Sent: Thursday, April 13, 2006 3:06 AM To: otrs@otrs.org Subject: [otrs] Active Directory integration
Hi all,
I integrate Active Directory into OTRS. I can log in OTRS with the account specified to search in active directory. But all others account can't be activated by OTRS. Moreover, root@localhost (local root account) can't log in now.
Anyone have an idea ?
Thanks in advance
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
participants (3)
-
Danie -
Guillaume Rehm -
Isaac Gonzalez