At first glance i cannot see any errors in your config. It looks pretty correct to me. The Agent-Frontend is the admin interface usually found as http://.../index.pl. If you log on to the agent frontend, are you able to create a new ticket and selecte a customer (click on PhoneView and then on Search Customer) or do you get errors there too? Thomas

-----Original Message----- From: Vladimir Gerdjikov [mailto:vladimir.gerdjikov@hebros.bg] Sent: Wednesday, March 17, 2004 1:59 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] CustomerAuth LDAP problem

Thomas Nilsen wrote:

...

Vladimir,

It is the Agent front-end that returns the Panic screen?

Screen with "Panic! No UserData!!!" is sreen from http://..../custoler.pl (is this "Agent font-end screen"?)

...

If you can log on to the agent front-end, then the first part of your LDAP configuration seems correct. The next step is to debug the customer section of the LDAP configuration.

Debug message (from syslog) is: [Notice][Kernel::System::CustomerAuth::LDAP::Auth] CustomerUser: otrs logged in (REMOTE_ADDR: 10.2.1.70), but, I can't login.

...

Could you post the entire LDAP section of your Kernel/Config.pm file? (Just remove/change user/password entries). I would makes it easier to tell if there is a mistake in the config or not.

But basically you need to configure CustomerKey and CustomerID in the CustomerUser section. It is probably here your config is wrong...

Regards, Thomas

10x again. You are very kind and tolerant. Here is my configuration:

# LDAP settings for the agents' AUTH #$Self->{'AuthModule'} = 'Kernel::System::Auth::DB'; $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host'} = 'heb-hdo-dc-03.hebros.bg'; $Self->{'AuthModule::LDAP::BaseDN'} = 'dc=hebros,dc=bg'; $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName'; $Self->{'AuthModule::LDAP::SearchUserDN'} = 'cn=OTRS,ou=Service users,ou=HeadOffice,dc=hebros,dc=bg'; $Self->{'AuthModule::LDAP::SearchUserPw'} = 'pass'; $Self->{'AuthModule::LDAP::AlwaysFilter'} = ''; $Self->{'AuthModule::LDAP::Params'} = { port => 389, timeout => 120, async => 0, version => 3, };

# LDAP settings for the CustomerUsers AUTH $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; $Self->{'Customer::AuthModule::LDAP::Host'} = 'heb-hdo-dc-03.hebros.bg'; $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'DC=hebros,DC=bg'; $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName'; $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'cn=OTRS,ou=Service users,ou=HeadOffice,dc=hebros,dc=bg'; $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'pass';

# LDAP settings for the CustomerUsers' DATA $Self->{CustomerUser} = { Name => 'LDAP Backend', Module => 'Kernel::System::CustomerUser::LDAP', Params => { Host => 'heb-hdo-dc-03.hebros.bg', BaseDN => 'dc=hebros,dc=bg', SSCOPE => 'sub', UserDN => 'cn=OTRS,ou=Service Users,ou=HeadOffice,dc=hebros,dc=bg', UserPw => 'pass', AlwaysFilter => '', Params => { port => 389, timeout => 120, async => 0, version => 3, }, },

# customer CustomerKey => 'sAMAccountName', CustomerID => 'mail', CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserPostMasterSearchFields => ['mail'], CustomerUserNameFields => ['givenname', 'sn'], Map => [ [ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ], [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ], [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ], [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ], [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ], [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ], [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ], [ 'UserComment', 'Comment', 'description', 1, 0, 'var' ], ], };

-- Best regards, Vladimir Gerdjikov

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