Greetings everyone, I'm using OTSR 2.3.1. I'm trying to configure OTRS to sign all outgoing email tickets using it's PGP facility. I've followed "How to use PGP (OTRS >= 2.0.x)" http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=5&ItemID=78 as closely as possible, but the option to sign an email ticket is nowhere to be seen thereafter. I've created the keys as the otrs user, etc. The Sysconfig->Crypt::PGP config I'm unsure about. The FAQ mentions: "o PGP::Key::Password -> passwords for private keys -> secret_keyid -> password " but I'm not sure what to stick in the two fields: Key: (the 9 char hex string as displayed by gpg --gen-key?) Content: (no idea what to enter here, fingerprint/passphrase, something else?) Any pointers would be appreciated. Regards Henry